Case Manager LCSW

Competencies

• Communication: Communicates effectively with people of diverse backgrounds and all levels of authority. Provides communication and updates to patients and guests and ensures their needs are being met, when applicable. Responds quickly and properly to irregular and emergency situations.
• Ability to handle high-stress situations effectively
• Quality: Reviews processes, identifying and recommending opportunities for improvement. Monitors the quality of core Public Safety processes. Holds subordinates accountable for customer service standards and initiates remediation when needed. Maintains confidentiality in all matters related to patient care and visitor issues.
• Patient
• Service: Actively participates in identifying areas of opportunity to improve the experience for patients and guests. Provides cultural information to facilitate support for a treatment plan. Ensures that information pertaining to the patient's outpatient services, hospitalization, (i.e., advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated. Empathy and the ability to build rapport with patients and families The incumbent may be asked to perform additional duties as assigned. The incumbent may be asked to perform additional duties as assigned.
• Physical
• DEMANDS
• Physical
• Demand
• Code:
• Sedentary to
• Light
• Physical
• Demand: The job requires frequent sitting, standing, walking, and bending/stooping. Frequent repetitive body movements. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull up to 20 lbs. occasionally. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Community Health. OTHER May require the use of safety equipment, such as
• HEPA mask, for infection prevention:
• Yes
• On call responsibilities as directed: Yes Ability to travel between campus buildings, remote facilities, and out of town as needed: Yes The base compensation range for this role is $29.83 - $48.44 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education. Please note that the pay range does not include any applicable incentive compensation programs such as shift differentials, clinical ladders, and other incentives that may be available for those in eligible positions.

We are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.