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-10% vs. median posted rate for support services roles in New York ($21.15/hr, n=2710)
92 days median time this employer’s postings stay open (last 90 days)
$1.00/hr · p10p90 · $1,040/hr
this role: $19.00/hrmedian $21.15/hr
Shaded band: the middle 50% of 2,710 posted support services roles in New York rates. This role sits in the 25th percentile.
About the role
Pay for this role is about 10% below the New York median for support services roles.
The Direct Support Professional implements person-centered services and goals to support the physical and emotional well-being of individuals. They are responsible for facilitating community inclusion, documenting progress, and providing direct care in daily living activities.
Job DetailsJob Location
Eaton Res, 131
Bay 19th
St,
Brooklyn,
NY,11214 -
Brooklyn,
NY 11214Position
Type:
Full-TimeEducation
Level:
NoneSalary
Range: $19.00 - $21.00
HourlyTravel
Percentage: Up to 25%Job
Shift: EveningInitial offers are made at the hourly base rate of $19. Additional compensation may be available after hire based on factors such as driving responsibilities, required certifications (e.g., AMAP), and length of time in the role. Pay increases within the range are based on certifications, training completion, and job performance. Hourly rate is only one part of Heartshare’s total compensation package, which may also include a bi-annual discretionary bonus. The Direct Support Professional (DSP) is responsible for implementing person-centered services for each individual. This includes ensuring implementation of the individual’s services, goals and outcomes in relation to program-based and community inclusion activities. In addition, the Direct Support Professional is directly responsible for the individual’s overall physical and emotional well-being.
Essential
Functions and
Primary
Responsibilities of
Position: Implement individuals’ plans, consistent with their specific services, goals and outcomes. Participate in the planning and implementation of activities, both at the program and in the community, that address these goals and outcomes. Support and teach individuals according to their services, goals and outcomes. Actively engage individuals in skills development, socialization and task participation across all settings. Ensure that supports are provided with consideration for each person’s individualized needs and routines. Promote and support the inclusion of individuals in their community according to their unique needs, interests, and desires. Model and encourage interaction between individuals and community members. Foster individuals’ personal growth by assisting in forming and maintaining friendships with neighbors, co-workers and peers. Assist in maintaining positive communications with family members, advocates, and service providers as per program needs. Transport individuals or assist them in taking public transportation, as required. Participate in planning recreational activities and outings. Participate as requested in the Program Planning Team (PPT) meetings. Document necessary information and data in areas such as medical, behavioral, individualized services, goals and outcomes, fire safety, community inclusion, communication books, etc., ensuring their accuracy and completeness. Complete all written reports and documentation on a timely basis. Provide appropriate levels of supervision on an individualized basis for staff and individuals, ensuring staff are trained on the LOS for each person. Actively engage in all program services such as toileting, showering, behavioral interventions, community inclusion, emergencies, meal prep, physical plant cleanliness, etc. as needed and required. Safeguard and respect the confidentiality and privacy of all staff and individuals. Report all incidents to program management immediately upon discovery. Ensure that equipment and supplies are appropriately and safely stored. Clean as frequently and thoroughly as necessary to meet program cleanliness standards. Report any hazards or unsafe conditions immediately to supervisor. Maintain certification in *AMAP, CPR/First Aid and SCIP, as required. Undertake any additional tasks and initiatives within the scope of the role as per the specific needs of the programs and individuals and as assigned by supervisor. Meet or exceed the DSP Core Competencies Standards by the end of the 1st year of employment. Qualifications High School Diploma, GED or CNA (Certified Nursing Assistant) strongly preferred but not required. One year or more experience working with individuals with developmental disabilities preferred. Valid NYS driver's license preferred but not required.
Requirements
A high school diploma, GED, or CNA certification is strongly preferred but not required. One year of experience working with individuals with developmental disabilities and a valid NYS driver's license are also preferred.
high school
professional certificate
Communication
Documentation
CPR
Behavioral interventions
First aid
SCIP
AMAP
Meal preparation
Transportation assistance
Data entry
Safety compliance
Crisis intervention
Physical support
Community inclusion
Person-centered services
Benefits
Employee Assistance Program
Holidays
Health insurance
Dental insurance
Vision insurance
Paid vacation
Personal days
Tuition Assistance Program
Life insurance
Flexible spending account
Professional development opportunities
Sick days
Verizon wireless discount
BJs membership discount
Gympass discount
403(B) retirement plans
Posting details
Employment type
Other
Work arrangement
On Site
Experience
0-2 yrs
Salary
$19 - $21/hr
Location
New York
Posted
Aug 5, 2026
Closes
Nov 5, 2026
Application
Employer website
Benefits
What we offer once
YOU join our growing family: At Heartshare we offer a comprehensive benefit package based on full-time/part-time status.
You can expect: Rewarding Work in a team environment. Paid vacation, sick, personal days, and holidays. 403(B) retirement plans with employer contribution. Health, dental, vision and life insurance. Employee Assistance Program (EAP). Flexible spending account (Dependent Care, Medical, Parking, and Transit). Employee Appreciation Programs and Events. Tuition Assistance Program. Professional Development opportunities. Gympass Discount Verizon Wireless Discount. BJs Membership discount. Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more Heartshare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to Leaves@heartshare.org.
About
Heartshare
Who
WE
ARE: For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated. To learn more about Heartshare, please visit our website at www.heartshare.org or follow us on Twitter LinkedIn YouTube Instagram Facebook
Market context
Direct support roles stay steady in New York
Direct Support Professional openings in New York are typically driven by ongoing need for consistent, person-centered care in community and residential settings. This role can be competitive because employers often look for a high school diploma or GED, prefer an associate degree and direct service experience, and require a valid NYS driver’s license with insurable driving status. Review the AI-summarized requirements and benefits here to save research time, then confirm your driving eligibility and highlight any hands-on care experience in your application.
More openings at HEARTSHARE HUMAN SERVICES OF NEW YORK