HOC Case Manager

5. Fill in for respite staff as needed to support client care and program operations.

6. Provide FCS case management support, including assessments, service coordination, referrals, documentation, and billing.

7. Support the RC Program by enrolling clients in the program and assisting them in achieving employment readiness goals through skills assessment, employment-focused mentoring, job search support, resume and interview preparation, and referrals to vocational training programs and employment opportunities.

8. Maintain consistent client engagement by actively seeking out assigned clients, initiating contact within the shelter and program spaces, and using progressive engagement strategies to meet required client engagement expectations.

9. Maintain legible and complete client files according to funder requirements. Ensure client data in HMIS is current, accurate and entered in real time.

10. Complete monthly reviews of data relevant to the project and provide updates to direct supervisor.

11. Continually seek the improvement in the quality of the HOC operations and case management program.

12. Maintain appropriate professional boundaries with clients and co-workers. Ability to adhere to an appropriate self-care plan.

13. Maintain training to ensure up to date qualifications in best practices such as progressive engagement, motivational interviewing, mental health first aid, harm reduction and others as directed by supervisor.

14. Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

15. Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.

16. As a mandated reporter, follow all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.

17. Adhere to the tenants of Catholic Social Teaching and Catholic Doctrine.

18. Perform related functions necessary to support the mission and core values of Catholic Charities.

Job Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.

Education/Experience

to perform this job successfully, an individual must have a bachelor’s degree in social services or related field and minimum one year of relevant experience in direct client services; OR an AA Degree with 3 years of relevant experience in direct client services; professional experiencing working in low-barrier homeless services or the field of mental health services preferred.

Successful candidates will demonstrate in their cover letter how they meet the minimum education and/or experience qualifications.

Certificates/Licenses

To perform this job successfully, an individual must have a valid Driver’s License and successfully pass background check applicable to position.

Physical Abilities

Mental & Other Skills/Abilities

Workplace Environmental Conditions

• While performing the essential duties/responsibilities of this job, the employee will be:
• Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the daily activities.
• Heat: subject to high temperatures
• Cold: exposed to low temperatures
• Strong smells: such as urine or body odor.
• Client Population may include persons involved in gangs, with substance use concerns, homelessness