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How this role compares

Computed from live listings

-21% vs. median posted salary for behavioral health roles in Rockville, Maryland ($69,580, n=72)
82 similar openings in the Rockville area · median $69,160

$36,460 · lowesthighest · $170,000

this role: $55,000median $69,580

Shaded band: the middle 50% of 72 posted behavioral health roles in Rockville, Maryland salarys. This role sits in the 31st percentile.

About the role

Pay for this role is about 21% below the Rockville, Maryland median for behavioral health roles.

The Case Manager provides housing-focused case management and stabilization services to individuals experiencing homelessness. They are responsible for maintaining a caseload, developing individualized service plans, and coordinating with community resources to help participants obtain and maintain stable housing.

Position

Case
Manager
Department:
Homeless
Services
Reports To:
Case
Management
Supervisor
Employment
Status:
Full-Time
FLSA
Status:
Exempt
Work
Arrangement: On-Site

Salary Range

$55,000–$65,000 annually The Case Manager provides housing-focused case management and stabilization services to individuals experiencing homelessness. Using Housing First, trauma-informed, harm-reduction, motivational interviewing, and strengths-based approaches, the Case Manager works collaboratively with program participants to identify barriers, establish goals, access community resources, and obtain and maintain stable housing. The Case Manager is responsible for a caseload of approximately 25 program participants and is expected to maintain consistent client engagement, timely documentation, and active coordination with internal programs, community providers, and Montgomery County's Continuum of Care and Coordinated Entry System. This position requires flexibility, sound judgment, strong professional boundaries, and the ability to respond effectively to individuals experiencing behavioral health challenges, housing instability, trauma, and other barriers to stabilization. ESSENTIAL DUTIES AND RESPONSIBILITIES Client Engagement and Case Management Establish professional, respectful, and collaborative relationships with program participants using strengths-based, person-centered, trauma-informed, and Housing First approaches. Maintain a caseload of approximately 25 program participants. Meet with assigned program participants at least weekly, or more frequently when clinically or programmatically appropriate. Conduct comprehensive and ongoing assessments of participants' housing needs, strengths, vulnerabilities, disabling conditions, behavioral health needs, history of trauma or domestic violence, income, benefits, and other barriers to stabilization. Work collaboratively with each participant to develop, implement, and regularly update an individualized service plan and housing plan. Assist participants in establishing and prioritizing realistic short- and long-term goals related to housing, income, health, employment, benefits, independent living, and overall stability. Monitor participant progress and adjust interventions and service plans based on changing needs, barriers, and identified goals. Provide immediate intervention, support, and referrals when participants present with urgent or emergency needs. Promote participant choice, self-determination, personal responsibility, and meaningful involvement in the case-planning process. Housing and Resource Coordination Assist participants with identifying, obtaining, and maintaining safe and appropriate permanent housing. Help participants navigate housing applications, documentation requirements, eligibility processes, landlord communication, and other housing-related activities. Connect participants to appropriate community resources, including: Medical, dental, and behavioral health services Substance-use treatment and recovery supports Employment and vocational services Social Security and public-benefit programs Legal services Transportation resources Life-skills education Food, clothing, and other basic-needs assistance Coordinate services with community providers, landlords, government agencies, health care professionals, and other members of the participant's support network, as authorized. Assist participants with accessing essential appointments and services, including arranging or coordinating transportation when appropriate. Advocate for participants while maintaining professional boundaries and supporting their ability to independently navigate systems and resources. Coordinated Entry and Interdisciplinary Collaboration Participate consistently in Montgomery County Continuum of Care Coordinated Entry System meetings, case-conferencing calls, trainings, and related activities. Complete required Coordinated Entry assessments, referrals, documentation, and follow-up activities accurately and within established timeframes. Participate in interdisciplinary team meetings to present cases, review participant progress, identify appropriate interventions, and coordinate services. Collaborate with Interfaith Works programs and departments to support continuity of care and effective service delivery. Participate in monthly Case Management and Vocational Services meetings, staff meetings, trainings, supervision sessions, and other organizational activities. Meet with the Case Management Supervisor for regular individual supervision and case consultation. Documentation and Data Management Maintain accurate, complete, objective, and timely participant records in accordance with Interfaith Works policies, contract requirements, confidentiality standards, and applicable laws. Document all participant contacts, services, referrals, assessments, progress, and significant incidents in the Homeless Management Information System, or HMIS, within required timeframes. Maintain organized electronic and physical participant files, as applicable. Complete required reports, assessments, service plans, housing plans, discharge summaries, incident reports, and other program documentation. Ensure the quality and accuracy of HMIS data and promptly correct identified documentation or data-quality concerns. Protect confidential participant information and follow all privacy, recordkeeping, and information-sharing requirements. Crisis Intervention and Safety Provide crisis intervention and de-escalation support to participants experiencing acute behavioral health symptoms, interpersonal conflict, or other destabilizing circumstances. Assess immediate safety concerns within the scope of the Case Manager's training and responsibilities. Follow established protocols when a participant expresses suicidal or homicidal thoughts, intent, or other indicators of imminent risk. Contact the Mobile Crisis Team, emergency medical services, law enforcement, supervisory staff, or other emergency resources when warranted. Complete incident reports and related documentation accurately and promptly. Maintain awareness of the program environment and communicate safety, behavioral, or operational concerns to appropriate supervisory staff. Program and Organizational Responsibilities Work at least one evening per week, based on program needs. Facilitate or co-facilitate a community meeting one evening every other week. Maintain reliable attendance and punctuality and provide appropriate notice of absences or schedule changes. Adhere to Interfaith Works policies, procedures, professional standards, and organizational values. Participate in required training and professional-development activities. Perform other duties as assigned.

Requirements

A bachelor's degree in a human services field is preferred, along with experience in case management, homeless services, or behavioral health. Candidates must demonstrate the ability to build rapport, manage crises, and maintain accurate documentation in accordance with organizational standards.

bachelor degree
Communication
Assessment
Documentation
De-escalation
Problem-solving
Cultural humility
Data management
Time management
Crisis intervention
Interdisciplinary collaboration
Motivational interviewing
Case management
Trauma-informed care
Resource coordination
Harm reduction
Housing first

Posting details

Employment type: Full Time
Work arrangement: On Site
Experience: 2-5 yrs
Salary: $55,000 - $65,000/yr
Location: Rockville, Maryland
Posted: Sep 4, 2026
Application: Employer website

Hiring organization

Interfaith Works

Interfaith Works helps more than 35,000 Montgomery County neighbors each year through vital programs that provide our neighbors with a pathway to stability.

IndustryNon-profit Organizations

TypeNonprofit

Size51-200 employees

View profile

Market context

Behavioral health roles remain steady in Maryland

Behavioral-health roles in Maryland are typically driven by ongoing demand in community programs, outpatient settings, and care teams supporting patients with complex needs. These positions can be competitive because employers often look for a high school diploma or GED, at least two years of related experience, and an active American Heart Association BLS certification. Review the AI-summarized requirements and benefits here to quickly compare fit, then confirm your certification status and recent experience before applying.

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Education and Experience Bachelor's degree in social work, psychology, counseling, human services, sociology, public health, or a related behavioral health or human-services field preferred. A combination of relevant education, training, and directly related experience may be considered in place of the preferred degree. Previous experience providing case management, housing navigation, behavioral health, homeless services, crisis intervention, or community-based human services strongly preferred. Experience working with individuals experiencing homelessness, behavioral health conditions, substance-use disorders, trauma, domestic violence, or other significant barriers to stability preferred. Knowledge, Skills, and Abilities Demonstrated ability to build rapport and maintain professional, respectful, and appropriate relationships with program participants. Knowledge of, or willingness to develop proficiency in, Housing First, trauma-informed care, harm reduction, motivational interviewing, and person-centered service delivery. Knowledge of community resources and public systems related to homelessness, housing, behavioral health, health care, public benefits, employment, and crisis services. Ability to recognize and respond appropriately to behavioral health crises, including potential suicidal or homicidal ideation, in accordance with organizational protocols and the employee's training. Strong assessment, problem-solving, organization, time-management, and case-planning skills. Ability to manage multiple responsibilities, deadlines, participant needs, and documentation requirements effectively. Excellent verbal and written communication skills. Ability to write clear, objective, accurate, and timely case notes and reports. Strong interpersonal skills and the ability to work effectively as part of an interdisciplinary team. Ability to work independently, exercise sound judgment, and seek supervisory guidance when appropriate. Demonstrated cultural humility and the ability to work effectively with individuals from diverse racial, cultural, socioeconomic, religious, gender, and identity backgrounds. Ability to maintain confidentiality and professional boundaries. Proficiency with Microsoft 365, including Outlook, Word, and Excel. Experience using HMIS or a comparable electronic case-management system preferred. Fluency in Spanish or another language commonly spoken by program participants is a plus. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described below are representative of those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to communicate verbally and in writing. The employee frequently uses hands and fingers to operate computers, phones, office equipment, and other tools. The employee may be required to stand, walk, sit, bend, and reach with hands and arms. The employee must occasionally lift or move items weighing up to 25 pounds. Specific vision abilities include close vision, distance vision, and the ability to adjust focus. The position operates in a residential or community-based homeless-services environment. The employee may encounter individuals experiencing behavioral health symptoms, emotional distress, interpersonal conflict, or other challenging circumstances. The noise level is generally low to moderate but may vary depending on program activity.

Case Manager (Shelter)

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Behavioral health roles remain steady in Maryland

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