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-10% vs. median posted rate for support services roles in New York ($21.03/hr, n=2704)
92 days median time this employer’s postings stay open (last 90 days)
$1.00/hr · lowesthighest · $1,040/hr
this role: $19.00/hrmedian $21.03/hr
Shaded band: the middle 50% of 2,704 posted support services roles in New York rates. This role sits in the 25th percentile.
About the role
Pay for this role is about 10% below the New York median for support services roles.
The Day Support Professional implements person-centered services and individual goals for program participants in both center-based and community settings. They are responsible for ensuring participant safety, facilitating community inclusion, and maintaining accurate documentation of progress and incidents.
Job DetailsJob Location
Queens Day Hab Prg,61-58 Springfield Blvd.Bayside,
NY, 11364 -
Bayside,
NY 11364Position
Type:
Full-TimeEducation
Level:
High
School
Diploma or
EquivalentSalary
Range: $19.00 - $21.00
HourlyTravel
Percentage: Up to 25%Job
Shift: DayInitial offers are made at the hourly base rate of $19. Additional compensation may be available after hire based on factors such as driving responsibilities, required certifications (e.g., AMAP), and length of time in the role. Pay increases within the range are based on certifications, training completion, and job performance. Hourly rate is only one part of Heartshare’s total compensation package, which may also include a bi-annual discretionary bonus. The Day Support Professional is responsible for implementing person-centered services for each program participant. This includes ensuring implementation of the individual’s goals/valued outcomes in relation to both center-based and community inclusion activities. In addition, the Day Support Professional is directly responsible for the individual program participant’s overall safety and well-being.
Essential
Functions and
Primary
Responsibilities of
Position: Implement individual program participant’s Day Services Plan, consistent with their specific goals and valued outcomes. Participate in the planning and implementation of activities, both at the program center and in the community, that address these goals and outcomes. Train/teach program participants according to their individual goals and valued outcomes. Facilitate skills development, socialization and active participation in conjunction with group room and community activities. Ensure that support is provided with consideration for each person’s individualized needs and routines. Facilitate inclusion of program participants in their community, according to their individual needs, interests, and desires. Support program participants in forming and maintaining friendships with neighbors, co-workers and peers. Encourage interaction between individual program participants and community members. Remain focused on facilitating the development of personal relationships for individual program participants. Transport program participants in agency vehicles, as required, for community inclusion, recreational purposes and to and from their home. Participate in planning group recreational trips and outings. Participate as requested in the Interdisciplinary Team meetings for program participants for whom direct support and services are provided. Assist in timely collection of consumer-related information, including behavioral data, goal-related data, community inclusion logs, communication books, etc., ensuring their accuracy and completeness. Complete all written reports and documentation on a timely basis. Ensure that program participants are clean and safe at all times. Ensure that no program participant is inappropriately left alone or unsupervised. Participate in bussing, lunchtime meals, and toileting of program participants, as assigned. Accompany program participants to clinic and/or emergency room visits as assigned. Provide crisis intervention and counseling as required. Report all incidents, including allegations of abuse and neglect and serious reportable incidents, to program management immediately upon discovery. Ensure that group room equipment and supplies are appropriately and safely stored. Assist in ensuring overall program orderliness and cleanliness, particularly in assigned group room. Report any hazards or unsafe conditions immediately to the supervisor. Undertake any additional tasks and initiatives within the scope of the role as per the specific needs of the programs and individuals and as assigned by supervisor. Qualifications High school diploma or GED required. Valid NYS driver's license required. CNA (Certified Nursing Assistant certification) or possess a Direct Support Professional (DSP) certificate from an accredited public or private organization preferred. One or more years' experience working with individuals with developmental disabilities preferred.
Requirements
Candidates must possess a high school diploma or GED and a valid NYS driver's license. Preference is given to those with a CNA or DSP certification and at least one year of experience working with individuals with developmental disabilities.
high school
professional certificate
Documentation
Counseling
Transportation
Crisis intervention
Incident reporting
Safety monitoring
Interdisciplinary team participation
Skills development
Community inclusion
Person-centered services
Behavioral data collection
Socialization facilitation
Benefits
Employee Assistance Program
Holidays
Health insurance
Dental insurance
Vision insurance
Paid vacation
Personal days
Tuition Assistance Program
Life insurance
Professional development
Flexible spending account
Sick days
403(B) retirement plan
BJs Membership discount
Gympass discount
Verizon Wireless discount
Posting details
Employment type
Other
Work arrangement
On Site
Experience
0-2 yrs
Salary
$19 - $21/hr
Location
New York
Posted
Aug 11, 2026
Closes
Nov 11, 2026
Application
Employer website
Benefits
What we offer once
YOU join our growing family: At Heartshare we offer a comprehensive benefit package based on full-time/part-time status.
You can expect: Rewarding Work in a team environment. Paid vacation, sick, personal days, and holidays. 403(B) retirement plans with employer contribution. Health, dental, vision and life insurance. Employee Assistance Program (EAP). Flexible spending account (Dependent Care, Medical, Parking, and Transit). Employee Appreciation Programs and Events. Tuition Assistance Program. Professional Development opportunities. Gympass Discount Verizon Wireless Discount. BJs Membership discount. Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more Heartshare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to Leaves@heartshare.org.
About
Heartshare
Who
WE
ARE: For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated. To learn more about Heartshare, please visit our website at www.heartshare.org or follow us on Twitter LinkedIn YouTube Instagram Facebook
Market context
Support services roles in New York
Support-services roles in New York are often tied to hospitals, labs, and education systems that need dependable operational support and compliance-minded staff. Competition can be strong because employers may prefer candidates with some lab or research exposure plus transferable skills, and this platform’s AI-summarized job requirements and benefits help you review the original posting faster. If you are applying, match your education and any hands-on lab, research, or coordination experience directly to the listed requirements.
More openings at HEARTSHARE HUMAN SERVICES OF NEW YORK