Description Title
- Outreach
- Worker
- FLSA
- Status: Full time, Non-Exempt
Purpose
The Outreach Worker is responsible for providing direct support to long-term homeless households who are connected to Guild for services. Guild does Outreach in Dakota, Scott and Anoka Counties. The Outreach Worker will work in partnership and collaboration with social service and housing providers to ensure that homeless households decrease the time between referral and being housed, make connections with other services as needed, and remain engaged.
Key Responsibilities
Duties and Responsibilities
Coordinate intake and perform an individualized needs assessment for all clients to develop a Housing Service Plan. Provide on-going assessment of client’s progress and modify accordingly. Contact individuals experiencing homelessness daily or as required weekly, at all locations where they may congregate in the community. Provide transportation to the client for necessary services, including appointments and court proceedings, as required. Assist the clients with the housing application process, complete the necessary paperwork for supportive and subsidized housing, and survey the rental market for affordable housing options. Advocate for clients with prospective landlords and ensure that they complete a Coordinated Entry Assessment to be placed on the priority pool for potential housing opportunities. Attend monthly trainings offered by DHS and stakeholders or as needed. Document all interactions and communications within electronic systems.
Required Skills/Abilities
Knowledge of mental illness and the needs of people with mental illness. Knowledge of social service and community programs available to assist people with serious and persistent mental illness. Knowledge of housing markets in service areas and barriers to accessing housing. Knowledge of the needs of people who have histories of homelessness and available resources. Ability to promote an inclusive, diverse, culturally competent, and respectful environment. Ability to develop and maintain receptive, open, and approachable lines of communication with clients and staff, and provide a friendly environment for visitors. Strong written and verbal communication skills, including composing, proofreading, and editing. Ability to work as a proactive and positive member of a team to deliver quality services. Ability to maintain confidentiality of organization, personnel information, and client data. Ability to use sound judgment and maintain healthy professional boundaries. Analytical and problem-solving skills. Ability to meet deadlines and set priorities. Proficiency with a variety of web-based software and databases, including Microsoft Office Suite.
