Case Manager (Trans Services)
About Us
San Francisco Community Health Center is a Federally Qualified Health Center (FQHC) that provides culturally competent high quality medical care, mental health services, education, and outreach. We are a safety-net for vulnerable populations including unsheltered community, people who use substances, immigrants, and those with mental health needs. We are an anchor-organization for San Francisco’s Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe that everyone deserves access to the highest quality care and are treated with dignity and respect.
Since 2007, SFCHC’s Tran
Thrive has provided comprehensive medical and social services for the Trans/GNC community of San Francisco.
More than a drop-in center,
Trans:Thrive is a safe space for community members to access programming to improve their quality of life. Offering case management, medical services (including Primary Care, HRT, referrals for gender affirming surgery), substance use services and treatment (including harm reduction supplies, counseling, treatment linkage), support groups, meals, and community events.
Role Summary
The Case Manager of Trans Services is primarily focused on providing case management services to eligible trans/GNC clients a part of
Trans:Thrive programs and the SF Community Health Center.
The fundamental tasks to perform are, but not limited to, the following: conducting client intakes and assessments, developing care plans, and providing care coordination with other internal and external providers including PCPs, RNs, CHWs and care coordinators. The Case Manager is also responsible for providing as needed health education, supportive counseling, crisis intervention, benefits advocacy, and coordination of services within the agency and between other agencies.
Essential Duties
- Conduct intake and assessment to eligible clients, provide care plans and supportive meetings to complete goals per individual care plans.
- Provide case management and supportive counseling for clients engaged in case management programs including, but not limited to Enhanced Care Management (ECM), Trans Well, San Francisco Transgender Alliance for Health Resources (STAHR), House Of Thrive (HOT), etc.
- Provide information and referrals to services including to primary care, behavioral health, dental, vision, public benefits, managed care plans, shelter and housing, overdose prevention, and employment as well as monitor referral completion
