Program support specialist, day services

People Inc.·Town of Tonawanda, New York

$21 - $24/hrFull Time On Site 2-5 yrsPosted 4 days ago

Practice for this role

Program support specialist, day services · $21 - $24/hr

How this role compares

Computed from live listings

-30% vs. median posted rate for behavioral health roles in New York ($30.21/hr, n=3717)

4 similar openings in the Town of Tonawanda area

$1.00/hr · lowesthighest · $42,250/hr

this role: $21.00/hrmedian $30.21/hr

Shaded band: the middle 50% of 3,717 posted behavioral health roles in New York rates. This role sits in the 23rd percentile.

About the role

Pay for this role is about 30% below the New York median for behavioral health roles.

The Program Support Specialist provides programmatic support and coaching to staff to ensure the health, safety, and well-being of individuals in a day program setting. They are responsible for monitoring behavior plans, maintaining required documentation, and facilitating crisis intervention as needed.

Hourly Pay Range

$21.00-$24.00

Shift: Monday-Friday Days

The Program Support Specialist at day program should emphasize proactive strategies and respond to needs of each individual.

The Program Support Specialist will be responsible for coaching staff to work on skills in a functional setting.

Model for staff the proactive and reactive strategies.

Provide programmatic support to the site, staff and participants.

Ensure the health, safety and well-being of individuals.

Essential functions/Responsibilties

Provide programmatic support where appropriate for site, staff and participants.

Provide information and submits and monitors required documentation to Behavior Department on individual requiring more intensive behavior services.

Provides suggestions and collaboration for ongoing supports and safeguards and behavior plans as needed.

Reviews training provided by the Behavior Department associated with behavior plans to staff as needed in collaboration with Senior Day Supervisor.

Initiate communication and update site management on concerns and reporting on follow up.

Ensuring that the current Behavioral Health Planning and semi-annual review is onsite.

Ensuring that the Informed Consents and Site Based Restrictions are up to date on an annual basis.

Ensures fading plans from MMP’s/BSP’s are being followed and monitored.

Daily completion and review of eVero DA Logs, Behavior Tracking, Helmet Tracking, Sweeps Tracking and Restrictive Intervention Applications (RIA) and ensures the use of this information to facilitate program planning in compliance with the Department of Behavioral Health Services Policies and Procedures.

Consults with site BIS to present HRC packets for individuals without active BIS support. Prepares and submits to PD and attends HRC meeting.

Consult with BIS to ensure all planning is in place for specific site needs.

Collaborate with team members including SDS, PD, RN to ensure all scripts are updated and available on site.

Provides assistance with crisis intervention as needed to support the direct care staff.

Requirements

Candidates should have a bachelor's or associate degree in psychology or a related field, along with at least two years of experience in human services. Required certifications include CPR, Behavior Technician Training, Medication certification, and a valid NYS driver's license.

associate degree
bachelor degree
Communication
Documentation
Collaboration
Crisis intervention
Behavior management
Training facilitation
Staff coaching
Physical agility
Health and safety monitoring
Informed consent management
Programmatic support
Behavior tracking

Posting details

Employment type: Full Time
Work arrangement: On Site
Experience: 2-5 yrs
Salary: $21 - $24/hr
Location: Town of Tonawanda, New York
Posted: Sep 11, 2026
Application: Employer website

Behavioral health roles in New York

Behavioral health roles in New York are often in steady demand, especially for clinicians who can support diverse age groups and handle assessments or admissions. These positions can be competitive because employers commonly look for independent licensure, while also considering associate-level candidates with clear growth toward full licensure. Review the AI-summarized requirements and benefits here to save time, then confirm your licensure status and assessment experience before applying.