Behavioral Health Technician-COC

Position Summary

The Behavioral Health Technician works as a member of a multi disciplinary case management team that provides short-term outreach services to individuals (Adults and Children) and families who present with high acuity behavioral health needs. The Technicians work will be primarily in conjunction with the Behavioral Health Case Managers and the Nurse to ensure that coordination of behavioral healthcare services go uninterrupted from the assessment process through the treatment /services options with re-assessment, as appropriate. The technician will provide support services to team members and individuals and/or families, as requested.

Duties and Responsibilities

• Provide supportive services to individuals with acute behavior health challenges.
• Provide guidance and encouragement to individuals regarding self-care skills and activities of daily living.
• Assist with the scheduling and keeping of appointments.
• Observe the behavior, attitude and physical condition of individuals and family and their home environment and provide feedback to the treatment team of founded behaviors.
• Encourage individuals and families cooperation with the treatment program; giving them reassurance and support, as needed.
• Assist the Case Manager and Nurse in teaching the individual and/or family to access identified community resources.

Skills Required

• Demonstrated ability to work cooperatively and communicate effectively with a wide variety of individuals and agencies, representing varying perspectives within a multi-diverse system of care.
• Demonstrated qualities of integrity, stability, creativity, discriminatory judgment and negotiation skills. Working understanding of Recovery principles, the priority populations, cultural competency initiatives, case management and managed care principles.
• Knowledge of community- based resources in Philadelphia.
• Good oral and written communications skills.
• Familiarity and functional ability with a personal computer

Education and Experience

A minimum of a High School diploma with a minimum of five years’ experience in the Mental Health and/or Drug and Alcohol field in either or both child or adult component of the social services system. Experience in a combination of at least 2 of these areas and age groups is preferred. Active participation as a member of a treatment team; preferably community based treatment, with a minimum one year experience in this capacity.