PMHCC Inc.·Philadelphia, Pennsylvania
The Community Navigator assists individuals and families in navigating the registration and waiver enrollment process for Intellectual Disability Services. They act as a bridge between the community and administrative teams by providing education, gathering documentation, and facilitating access to services.
The Community Navigator helps individuals and families navigate the front door of Intellectual disAbility Services and waiver enrollment in community-based settings. This position is intended to reduce barriers to access by helping people understand the IDS registration and waiver enrollment process, including obtaining the necessary records and documentation, and by helping them move more successfully through both.
The Community Navigator serves as a bridge between the community and the IDS Registration and Administrative Services Management Teams (ASMT). The Navigator provides education and practical support to individuals, families, hospitals, schools, providers, and other referral sources regarding what is needed to register for IDS, including basic identity documents and category-specific clinical or medical documentation. The position also helps individuals access existing records, understand which documents may still be missing, and connect to the appropriate next step. This role is not responsible for making eligibility determinations, but for helping individuals better understand and navigate the process.
The Community Navigator also provides general education regarding service pathways beyond registration. This includes helping families understand that registering with IDS is the first step to connecting to waiver-funded services, and that eligible individuals receive support coordination or targeted service management to support waiver enrolment and service planning. The Community Navigator collaborates with support coordination organizations to obtain waiver-related documentation and provides a warm hand-off for service planning.
Employee must be able to work in an office environment that may include varying levels of distraction, noise, lighting, and privacy.
Ability to physically perform the duties and to work in the work environmental conditions required, such as maneuvering in office space — reaching file cabinets, fax, and copier machines when necessary.
Must be able to navigate local travel within the City of Philadelphia via public transportation as needed to support individuals and families to connect with systems to support obtaining.
Valid driver’s license and use of a personal licensed and insured vehicle during work hours as needed.
Registration and waiver enrollment documentation.
Must be able to sit for up to 2-hour timeframes.
Must be able to complete work tasks by looking at a computer monitor and using a keyboard and mouse to perform data entry.
Ability to pass a criminal background check and a background check as required.
Ability to effectively utilize computers, databases, and related common office software packages such as Microsoft Word, Excel, and Access.
PMHCC, Inc. is committed to equal opportunity. It is our policy to support equal employment for all employees and applicants without regard to race, religion, color, sex, sexual preferences, age, national origin, disability, behavioral health status, military status or any other characteristic protected by law.
Employees as well as applicants who are currently, or become disabled, must be able to perform the functions of the job with either reasonable accommodation or unaided. PMHCC, Inc. will examine reasonable accommodations on a case by case basis in accordance with the law.
Candidates must hold a bachelor's degree in social work, psychology, or a related field with at least 3 years of experience. A working knowledge of Philadelphia-area systems and strong clinical and case management skills are required.
Market context
Community Navigator roles in Pennsylvania often reflect steady demand in community health, behavioral health, and social service settings, especially where Philadelphia-area systems knowledge matters. This role is competitive because employers typically look for a bachelor’s degree, 3+ years of experience, and strong clinical and case management skills. Review the AI-summarized requirements and benefits on this platform to save time, then tailor your application to show local system knowledge and direct client-navigation experience.
