Triage Nurse

Triage nurse (Rn)

Full-Time | Onsite

Department: UBMD Obstetrics & Gynecology

Pay: Starting at $35

Locations: Downtown Buffalo & Williamsville

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Position Summary

UBMD Obstetrics & Gynecology is seeking an experienced Triage Nurse (RN) to join our clinical team. This role serves as a key point of contact between patients and providers, supporting high-quality, patient-centered care through clinical assessment, education, communication, and coordination. The Triage Nurse primarily manages patient concerns via telephone and patient portal, with occasional in-person clinical support as needed.

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Key responsibilities

• Clinical triage & patient communication
• Assess patient symptoms and concerns, determine urgency, and recommend appropriate levels of care in accordance with clinical judgment, evidence-based guidelines, and UBMD/NYS protocols
• Serve as a clinical liaison between patients and providers to ensure continuity of care
• Provide nursing advice, education, and counseling to patients and families regarding care plans and next steps

• Care coordination & medication management
• Facilitate medication refills and prior authorizations per provider direction
• Assist with referrals and coordination of multidisciplinary care
• Complete insurance prior authorization requests as required

• Documentation, quality & safety
• Accurately document all patient communications, assessments, and interventions in the electronic health record (EHR)
• Adhere to UBMD and New York State standards of care, promoting patient safety and quality outcomes

• Additional clinical support
• Assist providers with procedures as needed
• Perform venipuncture, blood collection, and specimen preparation for laboratory testing