Job detail

Case Manager - (290)

Henry Street Settlement

#Case Management #Multidisciplinary Team #Safety #Crisis Intervention #Client Services #Regulatory Guidelines #Social Services #Service Plans #Wellness

Quick overview

The Case Manager provides comprehensive case management services, assisting residents in accessing medical, social, and supportive services through individualized service planning and coordination with internal and external providers. Key duties include maintaining accurate case records, facilitating direct services like individual and group activities, and providing crisis intervention when necessary.

Requirements summary

A Bachelor's degree in social work or a related field is required, along with a minimum of two years of experience serving chronically mentally ill, homeless, or chemically dependent populations. Demonstrated experience in New York supportive housing and strong facilitation skills are necessary.

bachelor degreeTeamworkCase ManagementAdvocacyCoordinationRecord KeepingClient EngagementCrisis InterventionBilingual (English/Spanish)FacilitationResource CoordinationService Planning

Job description

Hours

Monday–Friday, 10:00 AM – 6:00
PM (flexibility required)
Pay type: Salary $52,000 annually
Type:
Regular,
Full-Time,
Non-Exempt
Location: Hybrid schedule, Lower East Side, NYC

Program Overview

Third Street Supportive Housing Residence is a permanent supportive housing program established in 2007. Part of Henry Street Settlement’s Transitional & Supportive Housing Division, the residence provides comprehensive on-site social services for 52 tenants. The program prioritizes the wellness and safety of both individual residents and the broader community.

Position Summary

The Case Manager provides comprehensive case management services to residents, assisting them in accessing medical, social, and supportive services. This role involves direct client engagement, individualized service planning, advocacy, and coordination with internal and external service providers to support tenants’ independence, wellness, and rehabilitation goals.

Qualifications

Bachelor’s degree in social work or related health/social services discipline required.
Minimum of two (2) years’ experience providing case management services to chronically mentally ill, homeless, or chemically dependent populations.
Demonstrated experience in New York supportive housing, particularly with special needs populations.
Strong individual and group facilitation skills.
Bilingual/bicultural (English/Spanish) preferred.
Ability to work collaboratively as part of a multidisciplinary team.
Flexibility to work occasional late shifts or adjust schedule as needed.

Key Responsibilities
Provide individualized case management, coordinating bio-psycho-social care and assisting tenants in accessing public benefits and community resources.
Maintain accurate and up-to-date case records for each assigned tenant; develop measurable, objective service plans aligned with regulatory guidelines.
Gather and share resource information with tenants in a clear and accessible manner.
Occasionally, they accompany tenants to appointments, emergency visits, and other essential services.