INSIGHT Surgical Hospital
Location
Chicago, Illinois
The Patient Care Unit Navigator, under the direction of the Registered Nurse, advocates for the patient by providing an integrative approach to transition of care, which includes scheduling follow-up appointments and assisting in identifying Primary Care Physicians. Additionally, this role serves as the unit's communication hub, managing reception duties, tracking logs, and coordinating with various hospital teams.
A High School Diploma is required, though two to four years of college education is preferred. Candidates should ideally have previous Patient Navigator or Unit Secretary experience, along with familiarity with insurance verification, scheduling, and medical terminology, and must possess basic computer skills with a typing speed of 30 words per minute.
I. General summary
Under the direction of the Registered Nurse, the PCS Patient Navigator advocates on behalf of the patient to assist in providing an integrative approach to transition of care. The PCS Patient Navigator assists patients with arranging follow-up appointments with their physicians as well as scheduling any tests that need to be arranged on an outpatient basis. The PCS Patient Navigator assists those patients who have no Primary Care Physician (PCP) to identify a PCP for follow-up. These duties are to be performed in a highly confidential manner, in accordance with the mission, values and behaviors of Mercy Hospital and Medical Center.
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Ii. Description of duties and responsibilities
Management; updates Medicare messages. 70% of Time
1. Schedules all physician appointments, tests and procedures, and updates discharge
information in MAPS as needed: Helps patients without a PCP to identify a physician
for post hospital care, considers patient preferences (language, gender, office
locations); ensures clinician assignment for follow-up; sends info to Case Management,
updates Medicare messages.
15% of Time
Serves as unit
receptionist; handles professional telephone etiquette; maintains tracking logs; enters
assignments in Opti Link; notifies Admitting of direct arrivals; pages physicians.
answers patient call system; coordinates with nurses, residents, and environmental
services.
5% of Time
Manages the paper portion of the medical record and patient labels; maintains MAPS
downtime patient packets.
5% of Time
4. Maintains the fiscal integrity of the unit and hospital by ordering and using supplies
Checks stock regularly for weekends/holidays; utilizes PMM system.
notifies director of supply problems; enters charges for patient care.
5% of Time
5. Additional
Duties and Responsibilities: Ensures care incorporates attributes of
Careful Nursing (trustworthy collaboration, health education, safety/comfort,
participatory management); carries out other assigned duties.
Total 100%
Iv. Job specifications
Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.
Insight is an equal opportunity employer and values workplace diversity!
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