The Care Coordinator acts as a patient and population navigator, closing care gaps for patients in ambulatory primary care by performing duties like nurse triage, assessment, and addressing portal messages under physician supervision. Key duties involve comprehensive RN-level clinical triage, managing provider inboxes for abnormal results, handling high-volume prescription refills, ordering routine diagnostics, and managing referrals.
Requirements summary
Candidates must possess an Associate's degree or higher in Nursing, along with a current and valid Registered Nurse license in Virginia or a Compact state, and required CPR certification. Preferred qualifications include a Bachelor's degree in Nursing, Ambulatory Care Nursing Certification, and previous experience in ambulatory office settings and with EHR systems.
The care coordinator will perform duties as a patient and population navigator, providing and facilitating closing care gaps for patients in ambulatory primary care. The care coordinator will perform, and document assigned duties under the direction and supervision of the physician in accordance with the medical model of care provided by the State Board of Nursing. The position requires access to operational components of a practice which includes access to the physician’s office, medical records, medical supplies, and locked drug closets.
Duties
include performing nurse triage, assessment of care gaps and assisting with closing gaps, addressing portal messages, tracking of diagnostic test results and reviewing with patients.
Education, Licensure, and Experience
Associate degree or above in Nursing required
Bachelor’s Degree in Nursing preferred
Current and valid Registered Nurse license in the Commonwealth of Virginia or from a state that is part of a Compact agreement with Virginia required.
Ambulatory Care Nursing Certification (AMB-BC) preferred
CPR required
Previous computer experience to include EHR and use of database applications required
Previous ambulatory office experience preferred.
Essential Job Duties
Clinical Triage & Care Coordination
Perform comprehensive RN-level clinical triage for incoming patient phone calls, walk-in encounters, electronic messages, abnormal test results, and referrals using evidence-based protocols, standing orders, and independent nursing judgment.
Assess patient-reported symptoms, vital sign trends, acuity, comorbidities, and clinical risk factors to determine appropriate disposition, including same-day provider evaluation, nurse visit, outpatient management, urgent care referral, or emergency department escalation.
Collaborate with providers to facilitate same-day or expedited care when no appointment availability exists, including prioritization of high-risk patients and coordination of urgent follow-up.
Provide real-time patient education, clinical guidance, and safety instructions within RN scope of practice, ensuring patient understanding and adherence through teach-back, written instructions, and individualized communication strategies.
Benefits
Medical
Dental
Retirement plan
Paid time off
Tuition reimbursement
Competitive pay
Vision benefits
Free onsite parking
Onsite childcare
Coordinate care transitions following emergency department visits, hospitalizations, procedures, or diagnostic testing, including follow-up planning, medication reconciliation, and patient education.
Meet patients where they are in terms of health literacy, cognitive ability, and social circumstances, adjusting education and care plans accordingly to reduce barriers to safe and effective care.
Provider Inbox & Clinical Result Management
Serve as the primary RN responsible for active management of assigned provider inboxes, clinical result queues, and patient communication buckets, identifying, prioritizing, and addressing time-sensitive and high-risk items.
Perform RN-level assessment of inbox messages, abnormal laboratory results, and imaging findings to determine urgency, clinical significance, and appropriate next steps.
Independently address and resolve inbox items within RN scope of practice using approved protocols and standing orders, including patient outreach, education, monitoring plans, and follow-up scheduling, and escalate as appropriate.
Communicate abnormal laboratory and imaging results directly to patients, provide provider interpretation and recommendations, deliver patient education on diagnosis, lifestyle modification, medication management, and outline plans for repeat testing or follow-up.
Escalate clinically complex, high-risk, or out-of-scope findings to providers with clear clinical summaries, risk assessment, and recommendations, supporting efficient and informed provider decision-making.
Ensure closed-loop communication, timely documentation, and follow-up to mitigate risk of missed results, delayed care, or patient harm.
Inbox and clinical result management performed by the RN Care Coordinator is intentionally limited to activities requiring registered nurse clinical judgment and does not include routine clerical or administrative message handling.
Medication & Prescription Management
Manage high-volume prescription refill requests originating from patients, requiring RN clinical review to verify appropriate prescribing provider, confirm required follow-up intervals (3, 6, or 12 months as indicated), and assess medication safety prior to refill authorization.
Identify and address potential drug interactions, contraindications, side effects, adherence concerns, and risks related to polypharmacy, particularly in patients with multiple chronic conditions.
Provide extensive medication education to patients and family members, including safe administration, dosing schedules, side effect monitoring, and medication-specific precautions.
Provide same-day, hands-on education for patients newly initiated on insulin therapy, including safe drawing and administration techniques, individualized written instructions, vial or pen color-coding, and use of recorded instructions when needed.
Coordinate and perform nurse visits to assist patients with application, setup, and education for Continuous Glucose Monitoring (CGM) devices.
Make RN-directed clinical decisions such as instructing patients to temporarily hold medications (e.g., antihypertensives, beta blockers, insulin, GLP-1 agonists, etc.) when clinically indicated, with provider guidance and collaboration and follow-up.
Instruct patients to maintain and report blood pressure, heart rate, and blood glucose logs, assess trends, and escalate concerns appropriately.
Collaborate with pharmacies and insurance providers to resolve prescription issues, including signature clarification, quantity adjustments, refill authorization, and identification of therapeutic substitutions covered under insurance plans.
Laboratory, Imaging & Diagnostic Coordination
Order routine laboratory testing for annual visits and chronic disease monitoring in accordance with standing orders and clinical protocols.
Order laboratory testing based on RN clinical phone assessment and triage findings when appropriate.
Communicate abnormal laboratory results to patients, provide education on normal and abnormal values, and review plans for repeat testing or treatment adjustments.
Order routine imaging studies including mammograms, low-dose CT scans (LDCT), DEXA scans, and other preventive diagnostics per protocol.
Communicate abnormal imaging results to patients, relay provider recommendations, coordinate appropriate referrals, and ensure follow-up plans are clearly understood.
Identify and apply clinically appropriate diagnosis codes for labs, imaging, and referrals to optimize insurance coverage and reduce barriers to care.
Patient Access Optimization
Independently place, manage, and track internal and external referrals requiring RN clinical assessment, including physical therapy, occupational therapy, audiology, case management, social work, radiology, and other specialty services.
Evaluate referral appropriateness based on clinical presentation, patient needs, and provider input.
Collaborate with providers when clarification or shared decision-making is required regarding referral necessity or urgency.
Partner with navigators and support staff to ensure timely scheduling, completion of prerequisites, and follow-through.
Care Team Collaboration, Education & Quality
Collaborate with providers, nursing staff, navigators, and front office staff to support safe, efficient, and patient-centered workflows.
Collaborate with front office teams to identify opportunities to fill open appointment slots and optimize clinic access.
Provide emotional support to patients and families using a holistic, trauma-informed approach.
Audit and review all EKGs completed across all primary care and multispecialty clinics to ensure appropriate follow-up and provider review.
Identify trends related to access, safety, utilization, or quality and contribute to service line improvement efforts.
Ensure accurate, timely, and compliant documentation in the electronic health record to support continuity of care, regulatory compliance, and quality reporting.
Some benefits of working at Augusta Health include
Generous paid time off to promote work life balance
Competitive Pay
Retirement Plan
Medical, Dental, and Vision Benefits
Free onsite parking
Tuition reimbursement
Onsite childcare
Company Information
Augusta Health is a mission-driven, independent, nonprofit, community health system located in Fishersville Virginia in Virginia’s scenic Shenandoah Valley. Augusta Health offers a full continuum of inpatient and outpatient services which includes Augusta Medical Center a 255 bed inpatient facility and Augusta Medical Group which is comprised of 40 practice locations and four urgent care locations.
Equal Opportunity
Augusta Health recruits, hires and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.
