The Client Care Coordinator is primarily responsible for the comprehensive delivery and coordination of mental health services for homeless individuals, including conducting thorough biopsychosocial assessments and setting achievable long-term goals in collaboration with case management staff. Key duties involve providing crisis intervention, coordinating linkages to community services, advocating for clients navigating multiple systems, and delivering enhanced mental health services like short counseling and clinical care coordination.
Requirements summary
Candidates must possess a Licensed Master Social Worker (LMSW) license in New York State upon hire or obtain it within three months, coupled with at least one year of preferred experience in social services, counseling, or homeless services. Essential qualifications include expertise in strengths-based and solution-focused practice, excellent communication and interpersonal skills, and proficiency in computer literacy.
postgraduate degreeInterpersonal SkillsCase ManagementAdvocacyDocumentationComputer LiteracyCrisis InterventionRisk AssessmentSafety PlanningMotivational InterviewingGroup FacilitationReferral CoordinationBio-psychosocial AssessmentLicensed Master Social WorkerPsycho-educationStrengths-Based PracticeSolution-Focused Practice
Job description
Client Care Coordinator (Park Overlook)
Primary function/Purpose
The Client Care Coordinator is responsible for the overall delivery and coordination of mental health and related services for homeless individuals. The Client Care Coordinator will enhance existing services to include a thorough assessment of clients’ long-term goals at intake, and collaborate with the case management staff to set achievable goals while establishing linkages within the community to ensure their successful progress towards independent living. This position will work with individuals at our Park Overlook location in the Bronx, NY.
Minimum Qualifications
Must be a Licensed Master Social Worker (LMSW) in the state of New York upon hire, or obtain licensure within three (3) months of hire
At least one year of experience in social services, counseling, crisis intervention, family services, preventive services, housing services, or homeless services is strongly preferred
Knowledge and experience working with diverse cultures and ethnicities
Expertise in strengths-based and solution-focused practice
Experience facilitating groups for adults
Proficiency in Spanish and/or French a plus
Excellent written and verbal communication skills
Excellent interpersonal skills and computer literacy in Microsoft-Office are required
Primary responsibilities
Complete a comprehensive bio-psychosocial assessment with each client to understand strengths & service needs
Provide clear written reports that capture assessment findings & recommendations
Assist clients that are homeless as they navigate multiple systems & cope with the stressors & anxiety induced by homelessness
Prioritize & conduct unit visits to the high-risk individuals that are in-shelter to coordinate safety planning efforts
Prepare clients to accept services
Collaborate with ACS and/or prevention services agencies, and participate in conferences to advocate on behalf of clients
Make appropriate referrals and facilitate linkages between mental health providers, government agencies, and other related community–based services
Serve as agency/program liaison between government agencies, community–based organizations, and/or groups
Improve access to mental health services for individuals in-shelter by facilitating in-person or telehealth services
Enhance delivery & coordination of mental health & related services
Work effectively as part of a multi-disciplinary team of service providers to enhance engagement and ensure quality service
Confer and consult with professional & technical personnel in implementing a multidisciplinary approach to client care & well-being
Deliver enhanced mental health services: conduct biopsychosocial assessment, provide on-site mental health services (short counseling & brief intervention services), coordinate clinical treatment (clinical care coordination) referral, as well as linkage to care (medication management or psychotherapy) & follow-up
Promote in-person or telehealth usage by utilizing H+H Express Care & other telehealth service utilization services via other hospitals & mental health providers of the client’s choice
Utilize
DHS
Referral
Basics: match the need as assessed through the BPS as soon as possible, assist client in scheduling, provide reminders before the appointment, coordinate transportation to the appointment, facilitate access to teletherapy, and provide a warm hand-off when possible
Follow up on referral provided to the client: confirm the client was able to attend, how the session went, and address any concerns or questions the client might have; if a client did not attend assist with rescheduling & addressing any barriers
Utilize motivational interviewing if a client does not want to participate or be linked to treatment; attempt to understand your client’s perspective or misconceptions, remove any barriers, and attempt to re-engage
Provide therapeutic groups (music, art, general support groups, etc.); facilitate group work to address family issues, enhance life skills, etc.
Participate in meetings with case management & housing staff to discuss planning efforts & progress
Assist clients with completing applications for supportive housing and accompany residents to supportive housing interviews when necessary
Upon linkage to permanent housing, complete and discuss exit summary with the client, and provide them with referrals and supportive services identified in new community
Utilize fact sheets, desk guides, and other material resources in delivering mental health services
Complete all documentation in a timely manner; document services provided, efforts, and outcomes in CARES
Compile information/data in regard to needed internal and external reports
Attend professional development training & opportunities; participate in FWC mental health trainings delivered by DHS
Perform other duties as assigned
Principal relationships
Frequent interaction with diverse clients to assess and respond to their needs
Work in collaboration with staff to build and promote a cohesive and professional working relationship to ensure the delivery of high consistent high-quality services
Outreach and network with community-based and government agencies to secure resources to assist both clients and staff
OTHER REQUIREMENTS (including Physical Demands)
Lifting and moving objects weighing up to 30 pounds several times a week
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
EEO Statement – Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.
