The coordinator responds to telephone and email inquiries regarding inpatient program admissions, schedules incoming clients within the EHR, and manages Section 35 inquiries and placement based on court recommendations. Duties also include monitoring bed availability, assigning shift tasks to Admission Staff, and ensuring daily shift tasks are completed.
Requirements summary
Candidates should possess knowledge of medical and psychiatric terminology, proficiency with basic computer software and the agency's EHR, and an understanding of the relationship between substance use and mental health issues. Required attributes include demonstrated flexibility, problem-solving ability, and strong communication skills, along with completion of required training like TB Screening and confidentiality protocols.
associate degreebachelor degreeWritten CommunicationVerbal CommunicationFlexibilityProblem SolvingSchedulingMedical TerminologyEthicsTask ManagementElectronic Health Record (EHR)Substance Use KnowledgeComputer Software UtilizationPsychiatric TerminologyMental Health KnowledgeBoundariesStandard PrecautionConfidentiality Training
Range: $27 - $31 per hour (Education & experience dependent)
Status:
Full
Time
Schedule: 2nd shift
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Long & short term disability
Discounted auto/home and renters insurance
403b - Retirement
FSA & DSA
PMLA
Employee Assistance Program
Bonuses & Referral
Eligibility for free classes to become a Licensed Counselor or Recovery Coach
Education days to use towards CEU's
Free meals at select programs and when available
Unmatched Leave Time (FT employees can earn up to 3 weeks in first year)
About Us
High Point & Affiliated Organizations is a health and human service agency whose mission is to treat and prevent substance use disorders and mental illness.
High Point has programs located throughout Southeastern Massachusetts offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services.
Programs and services also assist survivors of abuse, violence, and families experiencing homelessness.
High Point believes that everyone has inherent goodness, worth, and dignity.
Our goal is to help individuals and families achieve personal change and improve their quality of life.
Requirements
Knowledge of medical and psychiatric terminology,
Benefits
Dental Insurance
Employee Assistance Program
Vision Insurance
Medical Insurance
Short Term Disability
Long Term Disability
Discounted Auto/Home And Renters Insurance
Unmatched Leave Time
403b - Retirement
Bonuses & Referral
Eligibility For Free Classes To Become A Licensed Counselor Or Recovery Coach
Education Days To Use Towards CEU's
Free Meals At Select Programs And When Available
FSA & DSA
PMLA
Knowledge and skills related to basic computer software and the ability to utilize HPAO’s electronic health record (EHR),
Demonstrated flexibility and ability to perform multiple tasks,
An understanding of the relationship between substance use and mental health issues and/or self-help programs,
An understanding of boundaries and ethics,
Ability to problem solve,
Ability to communicate verbally and in writing,
Maintains a courteous and professional relationship with both internal and external and/or collateral sources,
TB Screening,
Confidentiality training (42 CFR, Part 2 and 45, CFR parts 160 and 164 HIPAA)
Duties and Responsibilities
Respond to telephone and email inquiries regarding admission to inpatient programs
Schedule incoming clients for admission within the electronic health record (EHR)
Track all Section 35 inquiries and determine placement based on court clinic recommendation
Review the previous day Section 35 admissions to ensure completion and accuracy
Manage internal movement requests, including ATS to CSS and CSS to TSS for all inpatient site locations as directed
Monitor bed availability within the electronic health record (EHR) to identify additional program discharges
Assign shift tasks to Admission Staff as needed or as instructed by the Supervisor
Ensure the completion of daily shift tasks, reporting unfinished tasks to the Supervisor
Consult with the Supervisor(s) regarding concerns with referrals for admission
Consult with the Supervisor(s) regarding concerns with Admission Staff performance and/or identified training needs
Assist with training and orientating new employees
Provide support to Admission Staff during shift
Attend mandatory training and supervision
Utilize standard precaution at all times
Other duties as assigned by the Supervisor/Admissions Manager and/or Director of Admissions
Qualifications
Associates/Bachelor’s/LADC-II Preferred or Equivalent Experience
Preferred clinical substance abuse/mental health experience
