Provide direct clinical care to patients through assessments, individual and group counseling, and the development of treatment and discharge plans. Coordinate care across residential, inpatient, and community-based services while maintaining thorough medical records.
Requirements summary
Candidates must possess necessary licensure or certifications, CPR certification, and a strong understanding of substance use and mental health. Professional communication skills and the ability to comply with HIPAA and 42 CFR Part 2 regulations are required.
professional certificateCase ManagementPatient AdvocacyElectronic Health RecordsTreatment PlanningCrisis InterventionCare CoordinationDe-escalationCultural CompetenceClinical DocumentationTrauma Informed CareIndividual CounselingInterdisciplinary CollaborationGroup FacilitationReferral ManagementTherapeutic BoundariesBio-psychosocial Assessment
Job description
High Point & Affiliated Organizations is a health and human service agency dedicated to treating and preventing substance use disorders and mental illness. With programs located throughout Southeastern Massachusetts, High Point provides a full continuum of care — including inpatient, outpatient, residential, and community-based services.
We also support survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our mission is to help individuals and families achieve personal change and improve their quality of life.
Requirements
Must always present as courteous and professional;
Maintains and submits any current Licensure or Certificate necessary for the performance of the position;
Demonstrated flexibility and ability to perform multiple tasks;
Must have excellent communication skills, including the ability to organize ideas in logical and clear fashion;
Knowledge of basic computer skills and software programs including the ability to learn, use and train HPAO Electronic Health Record (EHR);
Must have the ability to work with others in a cooperative and collaborative manner;
An understanding of the relationship between substance use and mental health issues and/or self-help programs;
Understand and maintain therapeutic boundaries;
Reinforce rules in a respectful manner;
Comply with Federal Regulations, 42 CFR Part 2, Confidentiality of Substance Use Disorder and
HIPAA Regulations;
TB/Flu and Covid19 Assessment;
Annual Completion of the HPAO crisis de-escalation program;
CPR Certification;
Successful completion of all trainings upon hire and annually as required.
Duties and Responsibilities
Crisis intervention; Maintain assigned caseload; Providing direct care to patients/residents – including assessments, individual counseling, discharge and aftercare planning, treatment plans and updates, weekly progress notes, daily groups facilitation, group note completion, and completion of bio-psychosocial assessments;
Benefits
Dental Insurance
Disability Insurance
Life Insurance
Paid Time Off
Vision Insurance
Medical Insurance
Health Savings Account
Flexible Spending Account
Paid Vacation
403b
Making referrals when appropriate; Responsible for each assigned patients/residents’ medical records. All records are to be professional, complete and thorough with entries made in a timely manner;
Responsible connecting patients/residents with aftercare services prior to discharge and aiding the resident and his/her family access services when appropriate;
Communicating/involving family in treatment at patients/residents’ request;
Attend and participate in all unit, facility meetings, case conferences, Treatment Team meetings, and mandatory trainings, as directed by the Clinical Supervisor /Director;
Responsible for continued education in the field of substance use and related courses.
Always utilize standards precautions;
Demonstrates behaviors that recognize the rights of patients as defined by the patient’s rights;
Residential Services
Adherence, to insurance regulations, including requesting extensions after 90 days of treatment if needed;
Supporting patients in crisis through verbal de-escalation, 1:1 monitoring, or crisis/safety planning, as requested;
Participation in program initiatives, quality projects, and program support services.
Facilitation of identified groups and milieu activities as assigned.
Inpatient Services
Responsible for contacting the insurance company for authorization, as needed;
Utilize walkie-talkie as campus responders;
Respond to Codes as necessary;
Coordination of aftercare services, appointments and referrals.
Facilitation of identified groups and milieu activities as assigned.
Participation in MDT meetings to support patient care coordination;
Assistance with monitoring patient observation checks, as needed;
Completion of required documentation, including: consents/releases, Group Notes, Progress Notes, Contacts Logs, Transition/Discharge Summaries.
Assistance with patient observation checks for monitoring milieu safety, as requested;
Supporting patients in crisis through verbal de-escalation, 1:1 monitoring, or crisis/safety planning, as requested;
Attendance in supervision, staff trainings, and MDT meetings;
Outpatient Services (Clinic, MCI Services)
Assistance with monitoring patient safety while in the program including waiting rooms, restrooms, boarding room (MCI Only), hallways.
Screening of patient walk ins or phone calls for services to the Masters Clinician;
Care coordination activities to ensure referrals for services are completed
Monitoring consents & releases are completed upon admission and as needed thereafter.
Accompany MA Clinician during evaluation in the community (MCI only).
Completion of assigned follow up sessions with patient/family post evaluation as scheduled (MCI Only).
Assist with scheduling appointments for follow-up with nurse case manager, clinician and other services requested.
Attendance at MDT meetings and documenting MDT notes for patients, as requested
Participation in program initiatives, quality projects, and program support services.
Coverage of phones/reception area as needed.
Engagement in training opportunities to enhance knowledge of mental health and SUD services.
Assignment of coordinator responsibilities, as designated by supervisor.
Engagement and attendance at community events with stakeholders, agencies and service providers.
Care coordination with external agencies, stakeholders and referral sources to provide patient progress reports, compliance reports, other requested documentation at the request of the Masters Clinician.
Community-Based Services (RSN/CSN/CSP-JI)
Engagement with patients in community settings and inpatient units to offer services;
Completion of initiation for services and all required documentation based upon services agreed upon;
Ongoing monitoring and compliance with required documentation for services.
Monitoring service authorizations and providing updated information for continued stay reviews;
Engagement and completion of Recovery Coach Training;
Care coordination activities to ensure referrals for services are completed
Monitoring consents & releases are completed upon admission and as needed thereafter.
Assist with scheduling appointments for follow up with designated community providers
Participation in program initiatives, quality projects, and program support services.
Engagement in training opportunities to enhance knowledge of mental health and SUD services.
Engagement and attendance at community events with stakeholders, agencies and service providers.
Youth Point
Submission of all required driving documentation per policy at hire and annually thereafter (TM);
Transport and engagement with youth in community settings (TM);
Completion of all CBHI New Hire Trainings upon hire (TM);
Possesses an understanding of trauma informed care and cultural competence and attends all additional trainings as required/assigned;
Ability to run psycho educational and social support groups as needed;
Knowledge of area resources necessary to meet treatment plan goals of youth;
Ability to network and develop professional working relationships with external area providers;
Ongoing regular communication and collaboration with other internal and external providers;
Completion of all required documentation at the start of services and updates as required by performance specifications;
Ability to accurately document time spent with clients, guardians, and collaterals including interventions utilized and responses to these interventions;
Ongoing monitoring and compliance with required documentation for services;
Tracking service authorizations dates/units and providing updated information for continued stay reviews, as necessary for the service provided;
Comply with all necessary medical necessity criteria and performance specifications, dependent on service provided;
Other duties as assigned by the Clinical Director or Program Director
Salary Range
$28 - $32 HR (commensurate with experience)
Any compensation range provided is an estimate based on current market data. The actual offer may fall above or below this range, depending on the candidate’s experience, skills, and geographic location.
High Points’ main objective is to ensure all employees and their families lead fulfilling and healthy lives. We offer essential resources and support to build and sustain physical, financial, and emotional strength to achieve this. Our focus is on overall well-being so you can concentrate on the things that matter most. Our benefits plan comprises medical, dental, vision, flexible spending and health savings accounts, life insurance, disability, 403b, paid vacation/time off, and other benefits.
High Point and its affiliates are equal opportunity employers. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected characteristics.
