Marshall Health Network·Huntington, West Virginia
The secretary manages the daily clerical operations for the Rehab Services Department, including patient reception, scheduling, processing registration records, confirming orders, and handling insurance verification and authorization. This role also involves posting incoming monies, processing credit card payments, correcting invalid numbers daily, and scanning all relevant patient encounter information for payment, follow-up, and auditing.
The Rehabilitation Service’s secretary is responsible for the day-to-day operation of all clerical activities at the Rehab Services Department. The Secretary ensures the quality of services rendered is acceptable. Primary duties include, receiving patients, answering phones, scheduling patients, processing registration records confirming orders, documents, and insurance verification and authorization. Confirms orders, documents, and processes registration records.
Interview patients in a friendly, professional manner while obtaining accurate demographic information needed to complete the registration process and expedite payment.
Post all incoming monies. Post and deposit all Credit Card payments. Correct invalid numbers daily.
This position will be responsible for scanning in all associated information that pertains to a patient’s encounter for payment, follow-up and auditing purposes. This includes but is not limited to copies of insurance cards, insurance forms, hand written documentation, mail and all other correspondence pertaining to that patient’s encounter.
Greets patients and gathers required personal, demographic, and insurance information from patients, guardians, and physicians’
Reviews physicians’ orders and contacts offices for clarification as needed
Coordinates with Health Information Management (HIM) to process all requests for patient records.
Assist physicians, medical staff, and rehabilitation staff, in the retrieval of reports.
Observes waiting room turnover and updates patients and their families on reason for delays and keeps the therapists aware of extended wait times
Maintains supplies and inventory as necessary.
Answers telephone and ensures proper preparation for patient exams.
Maintains patient confidentiality and treats patient and families with dignity and respect.
Performs other related duties as assigned.
The incumbent must be a high school graduate or the equivalent, with up to one year of hospital secretarial experience within the last 5 years. Must be proficient in using the keyboard of a personal computer in a Windows network environment. The incumbent must demonstrate a thorough understanding of healthcare insurance and government regulations.
Must have a positive experience and have demonstrated the ability to effectively work with the public.
The incumbent must demonstrate a thorough understanding of health care insurance and government regulations, and also have a demonstrated ability to effectively work with the public. Filing/scanning and clerical work experience required. The incumbent will obtain and open all incoming mail and forward to the appropriate area.
Candidates must possess a High School diploma or equivalent, with Junior College/Technical school preferred, and be CPR certified with a basic understanding of Medical Terminology. Required qualifications include the ability to type 45 words per minute, up to one year of hospital secretarial experience within the last five years, and proficiency with a personal computer in a Windows environment.
Market context
In West Virginia, rehab secretary openings often reflect steady demand in hospitals and rehabilitation settings that need organized front-desk support and accurate patient coordination. These roles can be competitive because employers usually look for a high school diploma, CPR certification, medical terminology knowledge, and strong typing skills, with prior hospital secretarial experience preferred. Review the AI-summarized requirements and benefits here to save time, then confirm your typing speed and CPR status before applying.