Housing Placement Case Manager (Housing Navigation)
PINE STREET INN INC·Boston, Massachusetts
PINE STREET INN INC·Boston, Massachusetts
Develop and execute sustainable housing plans for homeless guests to transition them into safe, affordable permanent housing. Manage guest data accurately within the Homeless Management Information System (HMIS) while providing integrated service delivery.
This position follows a four-day work week, consisting of four 10-hour shifts. The regularly scheduled day off will be Thursday or Friday. Candidates may indicate their preferred day off once a job offer has been extended, subject to program and operational needs. Pays $23.48 - $26 per hour DOE (Salary ranges provided are based on relevant experience and skill set)
Location: 444 Harrison Ave/PSI Shelters & community-based work
The Housing Navigation Case Manager (HNCM) will work within a team of case managers to ensure that we develop and execute sustainable and expeditious housing plans for currently homeless guests. The Housing Navigation Case Manager will engage with homeless guests to reduce barriers to housing and develop individual housing plans that will rapidly lead to safe, affordable housing with the supports necessary to sustain achieved housing. The HNCM and their team will work under tight timeframes for accurately entering guest information into the Pine Street Inn’s approved Homeless Management Information System (HMIS). Attention to detail and accuracy is critical in this position, The Housing Navigation Case Manager will provide exceptional customer service both internally and externally and will work in partnership with other PSI departments to provide integrated service delivery, which furthers our mission to eliminate homelessness.
All people experiencing homelessness, regardless of their housing history and duration of homelessness, can achieve housing stability in permanent housing. Everyone is “housing ready.” Sobriety, compliance in treatment, or even a clean criminal history is not necessary to succeed in housing. Rather, homelessness programs and housing providers must be “consumer ready”. Leverage guests’ strengths, assets, and connections to move quickly out of shelters and to any other housing. Recognize the impact of violence and victimization on development and coping strategies Employ an empowerment model Maximize guest choices and control over her/his recovery based in a relational collaboration Create an atmosphere that is respectful of the guests’ need for safety, respect, and acceptance Emphasize the guests’ strengths, highlighting adaptations over symptoms and resilience over pathology Minimize the possibilities of re-traumatization Strive to be culturally competent and to understand each person in the context of his or her life experiences and cultural background Solicit guest input and involve guests in designing and evaluating services
Qualifications: Education/Training:
A minimum of two (2) years of experience delivering services to a challenged population often struggling with addiction and untreated or under-treated mental health concerns Strong computer and math skills - including familiarity with MS Word and Excel Experience Practical experience in working collaboratively with homeless individuals creating housing plans and individual service plans Experience accessing housing opportunities and subsidy programs for homeless individuals
Knowledge of the issues related to homelessness and housing
PREFERRED: Knowledge and experience utilizing Motivational Interviewing, Trauma-Informed Care, Harm Reduction, Housing First, and Change Theory in practice Experience with helping individuals with budgeting
Market context
Operations roles in Massachusetts often draw steady demand in healthcare and education settings because employers need reliable coordination, compliance, and day-to-day service support. These positions can be competitive when they require specialized credentials, and this role adds a nutrition degree, dietetic internship, RD status or eligibility, and Massachusetts LDN licensure or eligibility. Review the AI-summarized requirements and benefits on this platform to quickly compare fit against the original posting, then confirm your licensure timeline before applying.
