Day Shift Men's Inn Counselor

Description SCHEDULE: 40 hours, Saturday-Wednesday

Pay

$21.40 - $23.97 per hour DOE (Salary ranges provided are based on relevant experience and skill set)

Locations: 444 Harrison Avenue, Boston, MA (Men’s Shelter)

Job description

Summary of the position

• The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff.
• The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests’ needs.
• The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources.
• The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs.
• The GSS is required to stay energized and focused even when demands are ambiguous and strenuous.
• The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy.
• The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.

Requirements: Education/Training:

Required

• High
• School diploma or
• GED
• PREFERRED: Valid MA driver’s license in good standing Bilingual English/Spanish KNOWLEDGE/EXPERIENCE:

Required

• Minimum of one (1) year of experience in the
• Human
• Services field
• PREFERRED: Administering Narcan and CPR in a work setting Knowledge in the areas of addiction, recovery, and mental illness Knowledge of issues pertaining to the homeless Knowledge of area resources