CENTRAL OUTREACH WELLNESS CENTER LLC
Location
Columbus, Ohio
Salary
$45,000 - $55,000 / YEAR
The Case Manager will navigate clients through medical, housing, and rehab services while documenting encounters in the EMR system. They are responsible for managing a caseload, coordinating patient intakes, and collaborating with clinic staff to address patient needs.
A bachelor's degree or equivalent case management experience is preferred for this role. Candidates must possess strong communication skills, cultural competency regarding LGBTQIA populations, and a solid understanding of healthcare privacy laws.
Document patient encounters in our EMR System Stay knowledgeable of community resources offered to the population we serve Work collaboratively with clinic staff to address any concerns of the patient Answer and respond to tiger text and e-mails in real time Navigate clients through the processes needed to connect them to the programs and services available Be available to the clients throughout the medical case management processes Proactively manage your caseload of patients and participate in weekly staff meetings to discuss any issues Specific
Be the point person to coordinate patient intakes at the clinic Help manage the caseload on the spreadsheet as the CM team needs Be patient and attentive to patients’ needs Quick to adapt to high pressure situations Always find a solution to the patients’ needs, and assist them in completing tasks Keep an organized work ethic and document all encounters QualificationsRequirements: Bachelor’s degree or equivalent case management experience preferred Strong communication and people skills Experience with patient-centered care Ability to manage difficult situations utilizing de-escalation techniques and conflict resolution skills Ability to work collaboratively in team-based care. LGBTQIA cultural competency Understanding of the relationship between physical health, mental health, and social determinants of health Commitment to providing high quality care to historically underserved populations Knowledge and comfort working with patients with drug and alcohol use disorders Ability to adapt to a work environment that is constantly changing and not always structured Completely understand the healthcare privacy laws as outlined in HIPAA Attend morning huddles Ability to multi-task Maintain a professional attitude and demeanor while working in the clinic Separate personal life from work
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