Children's Case Manager

Join our team today and immerse yourself in a rewarding career for years to come!

As a Children’s Intervention Specialist Case Manager, you will be working in the community to help provide stabilization and support services to youth and their families during crisis situations.

Salary

$22.28/hr.

Schedule

Five days a week, in office, with three days starting at 8:00a to 4:30p and two days from 9:30a to 6p. Exact schedule to be determined upon conclusion of training period. 30 minute unpaid lunch.

Competencies

• The ideal candidate must be able to demonstrate the ability to provide supportive services for youth and their families.
• Must demonstrate the ability to maintain contact with the youth, family and their support system.
• Must demonstrate the ability to produce a progress note in the Cyber and NetSmart EHR.
• Must demonstrate the ability to generate and maintain appropriate documentation as noted by chart review with at least 98% accuracy.
• Must demonstrate the ability to access local networks of services as dictated by the current ICP.
• Must demonstrate the ability to maintain a professionalism in all interactions they have with providers, families, co-works, etc.
• Must participate in and pass all company mandatory training, including CSOC and Rutgers, as scheduled.
• Must demonstrate basic computer knowledge.

Responsibilities

• Receive referrals from the CSA through a “warm line” at the office.
• Diffusing difficult situations when engaging with families over the phone.
• Provide information to families as needed on the CMR model and functions.
• Assists with callbacks for delay dispatches to help assist with reduction of cancellations
• Have the ability to work with the Supervisor and other team members to coordinate care for all clients served.
• Maintain documentation with 98% accuracy, and within the required time frame
• Assists dispatchers with scanning forms and uploading to records when needed
• Help outreach to families for follow up with consumer satisfaction surveys and collect feedback
• Assist with creation, organization, and building of dispatch folders for staff.