The Community Health Representative acts as a liaison between the health system and the community to facilitate access to social and health services. They assist patients in navigating systems, managing chronic illnesses, and connecting with preventive care resources.
Requirements summary
Candidates must possess a High School Diploma or GED and demonstrate competency in Microsoft Windows applications. A Community Health Worker Core Competency certification is required within six months of hire.
The Community Health Worker is a frontline liaison between MyMichigan Health and the communities we serve. This position is responsible for serving as a link between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery. This person will build a trusting relationship with individuals and families in our community and will be a key member of our patient-centered health teams and community collaborations.
Responsibilities
(50%)*Communicate directly with patients to access social needs.
Assist patients and families in removing barriers to meeting social needs by connecting them with appropriate community resources and assist in navigating internal and extern systems. (25%)*Promote wellness by providing locally and culturally appropriate information to patients. (25%)*Refer and link to preventive services through health screening and health care information OTHER DUTIES AND RESPONSIBILITIES: Support care team needs in provider offices as appropriate to meet payor metrics and billing guidelines.
Assist patients as part of the care team in self-management of chronic illness and medication adherence.
Advocate for patients when needed.
Navigate individuals with the knowledge, skills and expanded resources to obtain healthcare at the right time and right place.
All other duties as assigned.
MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows.
An employee may be required to participate in further learning opportunities offered by MyMichigan Health.
Certifications and Licensures
Community Health Worker Core Competency certification is required within 6 months of hire or transfer.
Required
Education
High
School
Diploma or
GED
Comments: Community Health Worker Core Competency certification is required within 6 months of hire or transfer.
Other Information
Experience, training and skills
Community Health Worker certification preferred. Experience with community health, public health or related field. Must have strong written and oral communication skills, including preparation and report presentation. Knowledge of personal computers, PC applications, MS Word, Excel, PowerPoint and Project. Must be self-motivated, strong problem solver, and detail-oriented. Effectively communicate with community members, partners and stakeholders. Communicating health information using culturally appropriate terms and concepts.
Physical/Mental
Requirements
AND
TYPICAL
WORKING
CONDITIONS: Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death. Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position. Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description. Overall vision and hearing is necessary with or without assisted device(s). Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching. Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required. Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake. Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.
Physical
Demand
Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.
Equivalent Experience and Other Comments (Education)
