The Client Care Coordinator will conduct comprehensive bio-psychosocial assessments and monitor progress toward service plan goals for homeless families. They will also collaborate with case management staff to provide mental health support and facilitate linkages to community-based services.
Requirements summary
Candidates must possess a master’s degree in Social Work or Mental Health Counseling and hold an active LMSW or LMHC license in New York. Experience or familiarity with trauma, substance use, and working with vulnerable populations is required.
We are excited to invite a passionate and experienced part-time Client Care Coordinator to join our team!
Homes for the Homeless (HFH) is searching for an experienced Client Care Coordinator for our Families w/ Children facility in the Hell's Kitchen area of Manhattan.
As the Client Care Coordinator, you will play a pivotal role in our organization by providing mental health and related services for homeless families.
Our ideal candidate will enhance existing services to include a thorough assessment of families’ long-term goals at intake and collaborate with the case management staff to set achievable goals and establish linkages within the community to ensure the family’s success.
Join us and be a part of an organization that values your contribution and cares deeply for the community we serve.
About homes for the homeless
Homes for the Homeless operates shelters for families experiencing homelessness in NYC.
Our family residences are more than just a place to sleep.
Families can make the most of their stay through accessing an array of onsite programs.
Many of these programs are also available to people living in the local community.
Our goal is to have a positive impact so families can thrive long after they leave our shelters.
Essential duties and responsibilities
Complete a comprehensive bio-psychosocial assessment with each family to understand strengths and service needs.
Monitor, lead and coordinate social service and counseling support including appropriate and timely interventions.
Ensure focus on effective social services delivery to clients, including integration of models and best practices (such as trauma informed and family centered care)
Monitor and document client progress toward service plan goals.
Ensure that families are receiving full support in shelter and, when necessary, refer families for counseling or other services.
Supports the Family Services department by working alongside the Case Manager and supporting staff when dealing with challenging clients.
Benefits
Health insurance
Dental insurance
Vision insurance
Paid vacation
Paid holidays
Life insurance
Commuter benefits
Paid sick days
403(b) retirement plan
Paid personal days
Work/life assistance program
Improve linkages to mental health, education, and community-based services.
Strengthen the overall permanency outcomes for families with children in shelter.
Manage record keeping, data collection, and evaluation on the effectiveness of services for families.
Assists with unit inspections when needed.
Support the Family Services department by conducting trainings.
Promote and model best practices for Family Services staff
Complete 2010E applications for Supportive Housing as needed.
Conduct workshops for the residents.
Qualifications
Must have a master’s degree in Social Work or Mental Health Counseling.
Applicants must hold an LMSW (Licensed Master Social Worker) or LMHC (Licensed Master Health Counselor) in the state of New York.
Familiarity with substance use disorders and addiction treatment services, domestic violence, child abuse and maltreatment, trauma, and mental health conditions.
Sensitivity and awareness of working with homeless and vulnerable populations is a plus.
Bilingual is a plus.
Compensation/Eeo
In order to attract and retain a high-performance workforce, Homes for the Homeless offers a dynamic and rewarding work environment, with a focus on ensuring an appropriate work-life balance. In addition to a competitive salary, full-time permanent employees are eligible for excellent benefits including comprehensive health insurance (including medical, dental, and vision), an employer-funded 403(b) retirement plan, commuter benefits, life insurance, Work/Life Assistance Program, 3 weeks vacation, 10 sick days, 3 personal days, and 12 paid holidays.
Homes for the Homeless is committed to promoting an inclusive organizational environment of dignity and respect. We are an Equal Opportunity Employer (EEO) committed to equal treatment, and prohibit any form of discrimination or harassment based on age, race, religion, creed, color, national origin, sexual orientation, veteran or military status, sex (including pregnancy, childbirth and related medical conditions), gender (including gender identity and gender expression), disability, predisposing genetic characteristics, marital status, arrest or conviction, domestic violence victim status, familial status, or any other basis that would be in violation of any applicable federal, state, or local law.
