The Access Coordinator serves as the primary point of contact for children and families entering mental health services, guiding them through the intake process and initial engagement. They are responsible for identifying barriers to access, managing referrals, and facilitating a smooth transition to long-term care coordination.
Requirements summary
Candidates must possess at least a high school diploma combined with specific years of experience in mental health or related behavioral science fields. Higher education degrees in behavioral science may substitute for some of the required experience hours.
high schoolbachelor degreeCommunicationDocumentationRelationship buildingCrisis interventionClient engagementMental health supportCase managementReferral managementService coordinationBehavioral healthIntake coordinationSystem navigation
Job description
Job DetailsJob Location
PEOPLE
Incorporated
MAIN
OFFICE -
EAGAN,
MN 55121Position
Type:
Full
TimeSalary
Range: $24.30 - $25.90 HourlyAccess Coordinator - Central Access People Incorporated Mental Health Services is seeking an Access Coordinator to support our children's services teams. The Access Coordinator ensures seamless progression for parents and guardians and their children entering services by guiding them through the intake process, supporting initial engagement, and rapidly addressing barriers to access. This role is focused on facilitating timely and efficient connections to appropriate services, acting as a bridge between initial contact and long-term care coordination.
Schedule
Full-Time 1.0
FTE
Monday-Friday 10am-6:30pm or
Monday-Thursday 8am-6:30pm
Location: 3000 Ames Crossing Road, Eagan, MN 55121 | Hybrid Hiring Range - $24.30 - $25.90/ Hourly, depending on qualifications, plus $1,000 hiring bonus for external candidates. People Incorporated Mental Health Services is the largest nonprofit mental health provider in Minnesota. For over 50 years, we have been a leading community partner, transforming the health of our communities through innovative solutions.
Main
Job
Duties: Serve as the primary point of contact for parents and guardians and their children entering services, establishing early rapport and trust. Guide individuals through the intake process, including completion of pre-screeners and documentation of basic health information. Identify and address immediate barriers to service access (e.g., transportation, system navigation, insurance). Ensure rapid access to comprehensive evaluation and connection to appropriate services. Manage and track internal and external referrals from the evaluation process. Facilitate and coordinate connections to services, including “hand-off” to long-term care coordination teams. Maintain communication with individuals and service providers to ensure successful initiation of services. Continue following client and providing appropriate services until a successful transition to a care coordination program. Develop effective working relationships with internal and external referral resources. Document all interactions, interventions, and relevant information in accordance with organizational and professional standards.
Benefits
Health insurance
Dental insurance
Paid time off
Life insurance
Short-term disability insurance
Long-term disability insurance
Floating holidays
Loan forgiveness programs
403(b) retirement savings plan
Lifestyle benefit
Training institute access
Continuing education units
Employer-match
Company-designated holidays
QualificationsRequired
Qualifications:
High school diploma and: Two years of experience in the delivery of services to people with mental
Illness,
Traumatic brain injury or developmental disabilities OR: One year of supervised experience in the delivery of services to people with Mental Illness, DD, ID or TBI, and receives clinical supervision from a mental health professional once a week until two years of experience is met OR:
High school diploma and: One years of experience in the delivery of services to people with motional disturbance, or substance use disorder, and receives clinical supervision from a mental health professional once a week until 4,000 hours of experience is met One year of supervised experience in the delivery of services to people with
Mental
Illness,
DD,
ID or
TBI, and receives clinical OR: Has completed 30 semester hours or 45 quarter hours in behavioral science or a related field and Has proof of a practicum or internship that requires direct interaction with adults or children served and is focused on behavioral sciences or related fields; Has 2,000 hours of supervised experience in the delivery of services to people with Mental Illness, DD, ID or TBI OR Bachelor's degree in Behavioral Science or related field Has proof of practicum or internship that require direct interactions with adults or children served and is focused behavioral science or related field OR Bachelor's degree in Behavioral Science or related field; AND Has proof of 4,000 hours (two years) of experience in the delivery of services to people with mental illness;
OR
Master’s
Degree in behavioral science or related field
Benefits: Accrue up to 4 weeks of PTO, plus company-designated holidays and floating holidays 403(b) Retirement Savings Plan with a 3% employer-match Multiple health and dental insurance plan choices available Lifestyle Benefit – choice between company contribution to health savings account, student loan repayment assistance, or flex time Employer-paid Short & Long-Term Disability Insurance & Life Insurance Free access to People Incorporated's Training Institute, offering free CEUs and a wide array of learning and education opportunities Eligibility for state and federal loan forgiveness programs We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations. People Incorporated is committed to improving the wellness of our clients, staff, and the communities that we serve by providing a tobacco-free environment. People Incorporated is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status regarding public assistance. People Incorporated values a diverse workplace and strongly encourages all qualified individuals to apply.
