PSH Case Manager Unit-Based

The case manager will meet with each family weekly to discuss these goals and to collaboratively establish reasonable action steps.

In support of these goals, the case manager will

• Develop successful working relationships with clients that support their ability to increase their self-reliance, independent living skills, and housing stability.
• Assist clients with day-to-day living and ensure client compliance with housing and community-related regulations and rules.
• Influence and recognize positive behavior changes and identify problems and obstacles that threaten to undermine the client’s goals.
• Organize and facilitate social and recreational activities designed to promote community involvement and peer support.
• Serve as an ongoing liaison between property managers and clients.
• Successfully mediate conflict between clients.
• ­­Intervene when crises occur and combine de-escalation techniques with proactive planning to minimize reoccurrence.
• Assist in developing and encouraging adherence to a personal budget through pro-active and meaningful housing and budget counseling sessions. Provide budget counseling and education to assist clients in establishing payments plans for bills and past debts, so that clients successfully maintain their housing.
• Proactively aide clients in becoming connected to supportive services and work collaboratively as a team to advance client goals.
• Ensure the integrity and confidentiality of all client information.
• Maintain current records in Housing the Homeless (HTH) database and paper case files, documenting interactions with residents in a standardized format used by Housing Up.
• Capture program statistics and other required reports as directed.
• Participate in Housing Up special events, helping to share information about Housing Up and working, as needed, to ensure event success.
• Attend staff meetings and other meetings as required by supervisor.
• Other duties as required.

• Required Qualifications
• Bachelor’s degree in social work or related field and 1 year of experience OR high school diploma or equivalent with 4 years of human services experience. Lived experience in homelessness may also be considered in lieu of these requirements.
• One (1) year of experience working with at risk populations;
• Experience with individuals and families receiving services from the Department of Behavioral Health;
• Knowledge of substance abuse/recovery, family systems, and mental health care;
• Experienced with Microsoft Office software (e.g. Word, Excel, PowerPoint).
• Candidate must also possess a valid driver’s license and have a vehicle, as well as proof of auto insurance;
• Must have a valid driver’s license and have a vehicle, as well as proof of auto insurance;
• Ability to provide services with empathy and with consideration of how trauma impacts the mental, physical, and psychological responses of clients.
• Demonstrated ability to partner with youth clients who have experienced mental health challenges, trauma, crisis, and community stress and successfully empower them to overcome their challenges;
• Ability to establish and maintain trusting relationships – patience & perseverance;
• Ability to de-escalates crises and prevent reoccurrence;
• Excellent verbal, written and problem-solving abilities. An upbeat demeanor is required;
• Knowledge of substance abuse/recovery, family systems, and mental health care;
• Ability to prioritize effectively while managing multiple tasks and responsibilities.

Preferred Qualifications

• Experienced at a site-based environment;
• Familiarity with the Strengths-Based and Housing First approaches to case management;
• Well-versed in trauma-informed service delivery, with experience executing this approach in housing programs.
• Demonstrated ability to partner with youth clients who have experienced mental health challenges, trauma, crisis, and community stress and successfully empower them to overcome their challenges.
• Working knowledge of DC area community resources to address client needs.
• Strong documentation and reporting skills.
• Strong planning and organizational skills.

• Work Environment/Physical Effort
• The case manager will primarily work from a site-based permanent supportive housing program in Washington, DC. Employees here will require flexibility to work night and/or weekends when necessary and with advanced notice;
• Requires ability to sit up to 3-6 hours per day with intermittent occasional walking and standing;
• Ability to sit/stand for prolonged periods;
• Ability to lift 20-30 pounds;
• Must be available to participate in after hours on-call rotation, as well as be on call during inclement weather.

Salary and Benefits

Salary $50,000-$55,000 (Depending on qualifications and experience).

Housing Up offers a competitive benefits package including health insurance, retirement plan with company match, paid vacation and sick leave, commuter benefits, summer Fridays, tuition assistance, new hire/referral bonuses, professional development budgets, and a work environment aimed at a healthy work-life balance.

Housing Up is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.