The Case Manager coordinates comprehensive care management services, including biopsychosocial assessments and individualized treatment planning. They act as a liaison between clients, families, and clinical staff while facilitating access to community resources and providing crisis support.
About the Role
The Case Manager is responsible for coordinating and delivering comprehensive care management services to clients receiving behavioral health treatment. This role focuses on assessing client needs, developing individualized service and discharge plans, facilitating access to internal and community resources, and ensuring continuity of care.
The Case Manager serves as a liaison between clients, families, clinical staff, healthcare providers, and community agencies. Through advocacy, care coordination, and crisis support, the Case Manager helps clients achieve treatment goals, improve functioning, and maintain long-term stability.
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Minimum Qualifications
Minimum of two (2) years of experience in case management, social services, or behavioral health
Knowledge of mental health and/or substance use disorders
Understanding of community resources and referral processes
Experience with crisis intervention and de-escalation
Strong organizational and documentation skills
Excellent verbal and written communication skills
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Preferred Qualifications
Bachelor’s degree in Social Work, Psychology, Human Services, or related field
Certification in Case Management (CCM) or equivalent credential
Experience in a behavioral health, substance use, or residential treatment setting
Familiarity with Florida DCF and/or Joint Commission standards
Proficiency with electronic health records (EHR)
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Responsibilities
Conduct comprehensive biopsychosocial and needs assessments
Develop, implement, and update individualized service and discharge plans
Coordinate care with therapists, medical providers, families, and external agencies
Facilitate referrals to community resources (housing, employment, medical, legal, etc.)
Provide crisis intervention and support as needed
Monitor client progress toward treatment and discharge goals
Maintain accurate, timely, and compliant documentation in the EHR
Participate in multidisciplinary treatment team meetings
Advocate for client needs and support client engagement in treatment
Ensure compliance with facility policies and regulatory standards
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Skills & competencies
Case management and care coordination
Knowledge of behavioral health conditions
Crisis intervention and problem-solving
Resource navigation and referral management
Conflict resolution and de-escalation
Time management and organizational skills
Professional documentation and recordkeeping
Ability to work collaboratively within a multidisciplinary team
Requirements
Candidates must have at least two years of experience in case management, social services, or behavioral health. A bachelor's degree in a related field is preferred, along with proficiency in electronic health records and knowledge of regulatory standards.
bachelor degree
professional certificate
Advocacy
Documentation
De-escalation
Treatment planning
Conflict resolution
Care coordination
Time management
Resource navigation
Discharge planning
Crisis intervention
Case management
Multidisciplinary collaboration
Referral management
Behavioral health
Electronic health records
Biopsychosocial assessment
Posting details
Employment type
Full Time
Work arrangement
On Site
Experience
2-5 yrs
Location
Miami, Florida
Posted
Apr 24, 2026
Application
Employer website
Market context
Florida case manager roles stay in steady demand
Case manager roles in Florida are often in steady demand across healthcare, behavioral health, and community services because employers need staff who can coordinate care, documentation, and follow-up. These jobs are competitive when candidates bring client-facing experience, strong organization, and flexibility to work both in the field and remotely. Review the AI-summarized job requirements and benefits here to save time, then tailor your application to show a valid driver’s license and any human services or related experience.
