Case Manager - 5018

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.

Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention.

Accessing public benefits, resources, and information. As a team member, you'll help guide clients through essential services that improve economic stability and well-being. Your work will make a meaningful impact across programs focused on health, housing, social services, and more. Be part of a team creating real change in the Bronx community.

Responsibilities

• Assist with the outreach and engagement of community members in the Eastchester Gardens PACT-RAD development
• Provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries and follow-up
• Manage a case load
• Monitor and document client progress toward service plan goals
• Document all interactions with, or on behalf of, clients
• Maintain familiarity with program resources available on- and off-site
• Coordinate client services with other social service, mental health, medical, employment, educational, childcare and other providers
• Complete program reports on a monthly basis, or more frequently as required
• Act as program contact person for inquiries concerning clients
• Provide collaboration and support with securing benefits, especially as it relates to access to benefits services and eviction prevention efforts
• Report to, and meet with, supervisor on a monthly basis
• Conduct home visits and other field work, as required
• Coordinate and facilitate monthly activities that fit the needs of the PACT-RAD community
• Perform additional administrative duties as assigned
• Assist with community events as needed and serve as a liaison with community vendors