Coordinate services for consumers with developmental disabilities, including assessment, planning, and monitoring of Individual Program Plans. Advocate for client access to legal services and maintain detailed documentation in compliance with RCEB policies.
Requirements summary
Requires a Bachelor's degree in Social Work or a related human services field with at least one year of similar experience. Proficiency in both verbal and written English and Spanish is mandatory, along with a valid California Driver's license.
bachelor degreeCase ManagementAdvocacyCustomer ServiceConfidentialityDocumentationMS OfficeInterpersonal CommunicationCrisis InterventionBilingual English/SpanishClient AssessmentGoogle WorkspaceCultural HumilityCommunity Resource CoordinationMulticultural EngagementIndividual Program Plan (IPP)
Job description
Job DetailsJob Location
DD
SAP -
Hayward,
CA 94545Position
Type:
Full
TimeEducation
Level: 4
Year
DegreeSalary
Range: $29.51 - $29.51
HourlyTravel
Percentage: Up to 25%Job
Shift:
DayJob
Category: Nonprofit - Social Services Except in the case of an undue hardship, La Familia provides reasonable accommodations to persons with disabilities when the accommodations are necessary to enable the persons to perform the essential functions of the job. The Agency also provides reasonable accommodations when necessary based on religious needs. Individuals requiring workplace accommodations must discuss their needs with La Familia Human Resources. Individuals seeking accommodations for disabilities are typically required to provide medical documentation supporting the existence of a disability, the need for the accommodation, and what workplace modifications will enable the employee to perform the essential functions of the job.
Position
OVERVIEW: The Case Manager is responsible for the coordination of services offered to assigned consumers with developmental disabilities and their families in accordance with the contract between Regional Center of the East Bay and La Familia. Case Managers also are responsible for the entire case management process, including: assessment and evaluation, planning, authorizing, advocacy, monitoring, reviewing documentation for completion. This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture. This position is covered under the SEIU 1021 Collective Bargaining Agreement. In addition to the established base pay, members will receive negotiated annual increases as follows:
January 2027: 3% base pay increase Future increases will be subject to the terms of the collective bargaining agreement.
Essential
Job
Functions and
Responsibilities: Facilitate the planning process and develops Individual Program Plan (IPP), oversee, evaluate and monitor the implementation of IPP objectives Coordinate consumers’ access to services identifying natural and generic supports. Evaluate needs that can only be met through RCEB funded purchase of services Advocate on behalf of consumers to have full access to services granted under the law Assist consumers and their families to obtain essential diagnosis and evaluations. Keep and secure consumers’ records Monitor consumers’ health and safety Maintain in a timely manner all contacts and documentation required by law, regulations and policies Implement RCEB policies and procedures Keep Supervisor informed of caseload status and unmet needs in the Community Perform other responsibilities as assigned by the Unit Supervisor. Maintain strict confidentiality regarding Client and Agency information. Other Attend trainings and participate in events relevant to key responsibilities Track and regularly report on key metrics for responsible function areas Leads and collaborate on special projects related to agency objectives as appropriate
Benefits
Dental Insurance
Paid Holidays
Vacation
Vision Insurance
Medical Insurance
Flexible Scheduling
Ongoing Training
403(b) Retirement Plan
Employee Assistance Plan
Mentorship
Paid Sick Days
Employer-paid Life Insurance
Hybrid Work Arrangements
License and Certification Reimbursement
Pet Plan Benefit
CORE
Competencies:
Leading the self: Demonstrates ethics and integrity Displays drive and purpose Manages self and adapts to change Exhibiting leadership stature Practice self-awareness and continuous learning
Inclusion,
RESPECT,
AND
COLLABORATION: Practices cultural humility and cultural responsiveness when engaging with individuals from diverse backgrounds and life experiences, while practicing appropriate boundaries. Develop relationships with their teams and across the organization to foster cultural humility and cultural responsiveness, teamwork, and collaboration, ensuring positive outcomes for the organization both internally and externally. Utilize effective communication skills to listen and respond with empathy, while adopting a proactive and collaborative approach to drive innovative change. This approach should be sensitive to the organization's culture and its role within the community.
QualificationsQUALIFICATIONS &
EXPERIENCE: BA Degree in Social Work or a related human services field and 1-year similar experience. B.A. in an unrelated human services field plus 2 years of experience working directly with the developmentally disabled, may be substituted for a bachelor's degree in the human services field required. Demonstrate cultural awareness and sensitivity and an ability to work effectively with culturally diverse populations. Proficiency in both verbal and written communication in English and Spanish is required for this position. Ability to serve a multicultural community Experience in non-profit and community-based organizations preferred. Demonstrates and models excellent “customer service” orientation and ability to work with diverse populations. Exercises extreme discretion with the ability to hold, balance, and transmit public and confidential information needed by various parties. Proficient in MS Office and Google Workspace products. Valid CA Driver’s license required.
Auto insurance: If your vehicle is used for business-related purposes, it is recommended that you inform your auto insurance carrier.
OTHER
RESPONSIBILITIES: Demonstrates cultural awareness and provides respectful, client-centered care. Maintains knowledge of community resources for client referrals Attend work regularly, adhering to policies on absences and tardiness. Understands and applies legal requirements, including confidentiality and risk management. Timekeeping & Attendance Responsibilities Accurately record work hours each day by clocking in/out at scheduled start, break, lunch, and end times. Take all required meal and rest breaks in compliance with state, federal, and agency policies. Review and submit timesheets by established deadlines to ensure timely payroll processing. Notify supervisor promptly of any scheduling conflicts, absences, tardiness, or timekeeping issues. Maintain consistent and reliable attendance to support team and program operations. Follow organizational policies and procedures related to overtime, schedule changes, and paid/unpaid leave. Correct and/or report any timekeeping discrepancies immediately to the supervisor for resolution.
TEAM
COMMITMENT: Viewed by others as an effective team member who is flexible, cooperative, and willing to assist others, and acts as a resource to team members and clients, where appropriate. Handles difficult or conflict situations constructively and seeks appropriate assistance. Accepts accountability and constructive feedback. Attends all mandatory meetings and staff meetings as required, and actively participates in other departmental professional development, including providing training and consultation. Develops and maintains cooperative and courteous relationships with fellow employees, supervisors, managers in other departments, senior management, executive staff, and community stakeholders. Handles requests, suggestions, and complaints from other departments and individuals in a tactful and effective manner to maintain goodwill within the agency.
WORKING
CONDITIONS and
JOB
SETTING: Ability to occasionally or frequently stand, walk, sit, and reach with hands and arms above the shoulders While performing the duties of this job, the employee is routinely required to sit, walk, talk, and hear, use hands to keyboard, fingers, handle, and feel, stoop, kneel, crouch, twist, crawl, reach, and stretch. The employee is occasionally required to move around the office Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus May require travel, dependent on agency needs Can work under deadlines Performing general physical activities such as picking up, moving, and using objects, tools, or controls The noise level in the work environment is usually low to moderate. Physical Requirements Ability to safely operate a motor vehicle Ability to push, pull, and lift up to 50 pounds frequently. Ability to stand and move from one location to another daily. Ability to sit for prolonged periods of time Ability to visually focus on near and far items, and to be able to switch between them. Ability to reliably report to work on time and perform the position's required tasks as scheduled Ability to grasp and carry items Ability to hear and effectively communicate with co-workers, clients, and the public Ability to identify potential issues within the workplace, determine an appropriate means of avoiding and/or resolving the issues, work with others to address the issues, and carry out organized strategies for resolving and preventing similar issues in the future Ability to process information and data for use within the organization
Benefits:
Excellent
Health benefits package for you and your family, including: Medical, dental, and vision benefits with 95% employee and 80% dependent employer premium contributions, and employer-paid life insurance. Vacation, 15 paid holidays, 12 paid sick days upon accrual Employee Assistance Plan to support you and your family’s well-being and finances
Pet
Plan
Benefit: PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service 403(b) retirement plan Work-life wellbeing & excellent work hours La Familia understands the importance of work-life balance! Our therapists enjoy flexible scheduling options, including hybrid work arrangements, to ensure high-quality client care while maintaining their well-being. License and Certification renewals reimbursed. Supportive/Collaborative work environment Opportunities for Growth and Professional Development We believe in growing together. As a team member, you’ll have access to structured mentorship and ongoing training. Whether you’re pursuing licensure or looking to specialize in clinical psychology, we support your growth every step of the way. This position is covered under the SEIU 1021 Collective Bargaining Agreement. In addition to the established base pay, members will receive negotiated annual increases as follows:
January 2027: 3% base pay increase Future increases will be subject to the terms of the collective bargaining agreement.
