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Provides support and case management for members with mental illness and co-occurring disorders to promote independent living. Responsibilities include implementing direct care, coordinating community resources, and documenting member interactions.
Requirements summary
Requires a high school diploma or GED and certifications in CPR, First Aid, and CPI. Candidates must be at least 18 years old and possess a valid driver's license and auto insurance.
high schoolCase ManagementPatient AdvocacyPatient CareMedical TerminologyCrisis InterventionComputer SkillsRapport BuildingMultidisciplinary TeamworkBilling CodesTherapeutic Relationship BuildingSafety Risk AssessmentWritten and Verbal Communication
Job description
Position Summary
Under direct supervision of the Team Leader, serves as the provides a support and case manager for members served with mental illness and other co-occurring disorders by assisting them to live as independently as possible in their chosen community.
Shifts Available
Full-Time | NOC | Shifts
11:00
PM - 7:30 AM |
Days: Friday - Monday
Expected starting wage range is $min - $mid.
This position is covered by a collective bargaining agreement and is subject to union membership requirements upon hire.
Telecare applies geographic differentials to its pay ranges.
The pay range assigned to this role will be based on the geographic location from which the role is performed.
Starting pay is commensurate with relevant experience above the minimum requirements.
Qualifications
Required:
High School Graduation or G.E.D.
Demonstrated sensitivity to multi-cultural populations and issues is required
Must be at least 18 years of age
Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver’s license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply
Preferred
• Experience in a mental health and/or dual diagnosis setting
Essential functions
Demonstrates the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders
Establishes and maintains meaningful therapeutic relationships with members served
Provides safe, effective, and efficient implementation of direct care in accordance with established policies, procedures and standards of care
Makes appropriate recommendations for living environments, therapy, psychiatrist visits, case management and other services
Provides services to all members served as indicated in the Services Plan or Recovery Plan
Documents and communicates interactions with members to other services team members as appropriate
Maintain awareness of community resources and assists members served in appropriate use of community resources
Assists members served with all needs, including Activities of Daily Living(ADLs)
Assists members served in obtaining appropriate benefits
Advocates for and accompanies members when needed on long appointments e.g. SSI, DMV, GR (General Relief) etc.
Help members to understand their legal status and rights
Safeguard confidentiality; adhere to HIPAA policies
Foster independence with members served
Safeguards confidentiality of members served
Provides transportation when needed and appropriate
Must participate in rotation schedule of after hours on call services based on program expectations
If employed at Inpatient program, must assist with restraint of members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
If employed at Outpatient program, must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
Provide and document quality and quantity of direct services as required by program standards
Duties and responsibilities may be added, deleted and/or changed at the discretion of management.
SKILLS
Ability to work effectively as a member of a multidisciplinary team
Effective written and verbal communication
Good computer/technology skills
Ability to assess safety risks
Ability to promote a positive, supportive recovery culture
Ability to engage clients and hold hope in the face of adversity
Ability to drive
Ability to gain trust and build rapport with diverse populations
Ability to be patient and mindful
Knowledge of basic medical and psychiatric terminology
Within two (2) months of employment, ability to apply financial requirements for billing and learn billing codes
Ability to work effectively as a member of a multidisciplinary team
Physical demands
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to stand, twist, squat, kneel, push, pull and lift and carry items weighing 25 pounds or less as well as to frequently sit, walk, reach, bend and do simple and power grasping. The position requires to drive and frequent Hazardous Exposure (Blood Borne Pathogens, hospital waste, Chemicals & Infections).
