Home Health and Hospice Aide

• Resource Utilization
• Manage caseload efficiently, coordinating travel time for visits while maintaining quality care.
• Use supplies and equipment responsibly to support cost-effective care delivery.
• Maintain regular attendance and function independently while seeking guidance appropriately.

• Customer Service Excellence
• Demonstrate the highest level of customer awareness by treating each interaction with empathy, dignity, and respect.
• Offer assistance willingly, accept feedback constructively, and consistently act in a courteous and professional manner.
• Maintain accountability for patient and family satisfaction throughout the care episode.

• Quality Assurance & Performance Improvement (QAPI)
• Participate in performance improvement initiatives, identifying opportunities for enhancing patient outcomes and safety.
• Contribute to record reviews, audits, and committee work as requested.
• Engage in continuous learning and skill-building to support agency excellence.

• Secondary Responsibilities
• Attend staff, departmental, and interdisciplinary team meetings.
• Complete a minimum of 12 hours of annual in-service training in accordance with state and federal requirements.
• Assist with committees, special projects, and other assigned duties.

Qualifications

Education

• High school diploma or equivalent.
• Completion of a state-approved training program with current certification as a Home Health/Hospice Aide.
• Must demonstrate competency in accordance with 42 C.F.R. §484.80 prior to providing independent patient care.

Experience

• Minimum age of 18.
• At least one year of direct patient care experience in home care, hospice, or institutional setting preferred.
• Experience in community health and/or hospice strongly preferred.
• Understanding of hospice philosophy and care for the terminally ill.

Licensure, Registration, and/or Certification

• Current Pennsylvania driver’s license and reliable insured transportation.
• Proof of aide certification in accordance with state and federal requirements.

Core values

Integrity – We build trust through responsible actions and honest relationships. Respect – We value the potential in each individual and treat all with dignity and compassion. Teamwork – We work together without barriers, encouraging creativity through empowerment. Appreciation – We foster a culture that recognizes and rewards the contributions of each employee.