Mental Health Case Manager I

Overview

• Supports patients and families in managing mental health and substance use concerns, assisting with discharge planning, resource navigation, and community engagement.
• Serves as a resource and placement specialist, ensuring timely referrals, warm handoffs, and effective communication.
• Provide education, advocacy, and support to enhance patient self-management and recovery.
• Facilitates inpatient and outpatient connections, monitors placements, conducts safety assessments, arranges transportation, and addresses social determinants of health.
• Acting as a liaison between patients, families, providers, and community resources.
• Proactively works to prevent delays in care and disposition.
• Reviews patient admissions and continued stays for appropriateness, monitors insurance benefits, and ensures care aligns with coverage to optimize payment.
• Assists with insurance appeals and utilization reviews.
• Supports clinical staff with coverage guidance and medical record reviews.
• Participates in the involuntary commitment process, including case tracking and representing the hospital in hearings.
• Must be able to work independently, prioritize tasks, and manage time efficiently.
• Demonstrates a flexibility in accepting diverse work assignments, managing stress related to change, and resolving conflicts effectively.
• Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org. EOE

Licensure

Not Applicable Education: Master's Degree Counseling Or Marriage and Family Therapy Or Psychology Or Social Work Required Experience

No Experience Required