The Case Manager identifies at-risk patients and develops individualized care plans to address social determinants of health. They coordinate with interdisciplinary teams and community agencies to ensure patients receive essential resources and follow-up care.
Requirements summary
A Bachelor's degree in Social Work, Sociology, Psychology, or a related field is required. Preference is given to candidates with recent case management experience and bilingual skills.
bachelor degreeCase ManagementPatient AdvocacyCare PlanningPatient AssessmentCrisis InterventionMicrosoft OfficeEMR SystemsInterdisciplinary CollaborationCommunity OutreachResource CoordinationBilingual CommunicationSocial Determinants Of Health
Job description
Career Opportunity
Case
Manager
Reports to:
Integrated
Behavioral
Health
Director
Organization:
The
HealthCare
Connection (THCC)
Location:
Cincinnati,
OH -
Lincoln
Heights
About
The
HealthCare
Connection: Founded in 1967, The HealthCare Connection was Ohio’s first Federally Qualified Health Center (FQHC). Our mission is to provide quality and accessible primary healthcare services through community responsive approaches that address financial, geographic, and other barriers to care for residents of northern Hamilton County and surrounding areas. THCC is proudly recognized as a Level 3 Patient Centered Medical Home (PCMH), the highest level of recognition attainable for quality care. We boast two primary care locations and 6 school-based health centers providing quality value-based care for over 20,000 patients. We provide services in Primary Care, Infectious Disease, Substance Use, Integrated Behavioral Health, Dental Services, Women’s Health, and Pharmacy.
Benefits
Health Insurance and Rewards Program
Dental, and Vision Insurance
Free Life & Short-Term Disability Insurance
403(b) Retirement Plan with employer match
Comprehensive Paid Time Off (PTO)
10 Paid Holidays
Position Summary
The HealthCare Connection is seeking a Case Manager to support our high-risk and complex patient population. In this role, you will provide case management and outreach services, helping patients overcome barriers related to social determinants of health and guiding them toward improved health outcomes and quality of life. The Case Manager will assess patient needs, develop individualized care plans, and connect patients and families with essential community resources. This role requires strong collaboration with an interdisciplinary care team to ensure coordinated, patient-centered care.
Key Responsibilities
Identify at-risk patients experiencing challenges related to social determinants of health using screening tools (e.g., PRAPARE)
Benefits
Dental Insurance
Health Insurance
Vision Insurance
Short-Term Disability Insurance
403(b) Retirement Plan With Employer Match
Free Life Insurance
Rewards Program
10 Paid Holidays
Comprehensive Paid Time Off (PTO)
Conduct comprehensive assessments of patient and family needs, including physical, psychosocial, educational, and resource-related factors
Assist in coordinating care plans in collaboration with healthcare providers and interdisciplinary teams
Develop and facilitate patient-centered care plans in alignment with Primary Care Providers and Behavioral Health Providers
Ensure effective communication and coordination to avoid duplication of services
Provide referrals and support for mental health and substance use treatment programs
Advocate for patients by assisting with problem-solving, education, and self-management coaching
Schedule and ensure completion of follow-up appointments, screenings, and referrals
Maintain accurate documentation and patient tracking systems, including services provided and outcomes
Build and maintain relationships with community agencies and external resources
Serve as a resource and liaison for patients, families, and the healthcare team
Qualifications
Education
• Bachelor’s degree in Social Work, Sociology, Psychology, or a related field required
Experience & Skills
One or more years of recent case management experience preferred
Experience working with pediatric and adult populations
Knowledge of community resources and social service systems
Experience with Microsoft Office; familiarity with EMR systems preferred
Strong interpersonal, communication, and organizational skills
Ability to work effectively with diverse populations
Bilingual skills preferred
What we’re looking for
A compassionate professional dedicated to improving patient outcomes
Strong advocate for patients and families
Team-oriented individual who thrives in a collaborative environment
Ability to manage multiple priorities and adapt to changing needs
Equal Employment Opportunity/Drug-Free Workplace
The HealthCare Connection is focused on creating a community that promotes dignity and respect for employees, patients and other community members. THCC is an Equal Opportunity Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, military status or other characteristics protected by law and will not be discriminated against based on disability. THCC will only employ those who are legally authorized to work in the United States. Any offer of employment is conditioned upon the successful completion of a background check and a drug screen.
