University of Rochester·Rochester, New York
Responsible for the pre-analytical processing, accessioning, and distribution of patient specimens to ensure integrity and turnaround times. Performs patient registration in hospital systems and provides administrative support to healthcare providers regarding specimen requirements.
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address): 220 Hutchison Rd, Rochester, New York, United States of America, 14620
Time Type: Part time
Scheduled Weekly Hours: 20
UR - Evening (United States of America)
Range: UR URCA 205 H
$20.30 - $27.41
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Under the supervision of the Specimen Management/Microbiology Receiving Supervisor. Takes direction from the Clinical Support Tech III or Clinical Support Tech IV in the absence of the section supervisor.
Standard office equipment such as multi-feature ACD telephone, PC, copier, printer, scanner, fax machine, and the like. Software systems such as Laboratory Information System (LIS), Hospital Information System (HIS), and related software applications. Laboratory equipment may include operations of pneumatic tube system, centrifuge, automated pipette system, blood culture system and pre-analytical laboratory automation system as applicable per laboratory section.
Sample Management
Receives specimens from inpatient and outpatient locations via couriers or pneumatic tube station.
Uses knowledge of test menu to prioritize handling of stat/urgent specimens and those needing special handling.
Takes appropriate action to ensure specimen integrity whenever testing may be delayed.
Tracks and receives batches, verifying receipt of specimens.
Prepares specimens for transport to specialized areas of testing (i.e., specialty labs, reference lab).
Manages sample archive storage system and specimen disposal as specified by laboratory storage guidelines.
Patient Registration and Specimen Log-in
Registers patient information into HIS (Hospital Information System).
Identifies special registration (i.e., client bill, research).
Identifies and registers patient billing information.
Logs in laboratory procedure codes as ordered from manual requisitions or assures accuracy of electronic orders. Enters all appropriate comments from requisitions/physician orders.
Follows procedure for documenting discrepancies on patient information, test(s) requested, or specimen information into the LIS.
Administrative Support
Answers telephone calls, providing routine information related to test results, testing/specimen requirements, or other technical information (reference ranges, turnaround times, and referral laboratory information), as well as general product or service information.
Answers questions from specimen collection locations regarding transport and minimum volumes.
Informs ordering providers when the ordered test(s) cannot be performed and works to remedy this situation whenever possible.
Takes appropriate action as needed to meet the customer's request, including test request add-ons and proper transfer of calls to other destinations as needed.
Scans requisitions into the scanning system, confirming readability and keywords.
Participates in quality assurance data collection as required.
Lab (Technical) Support
Assists technologists in the pre-analytical processing of select tests, including the centrifugation, separating, and storing of samples.
Works with a variety of healthcare providers to troubleshoot problem specimens and to clarify correct test selection.
As applicable, loads continuous blood culture systems or pre-analytical automation systems for sample processing and preparation.
Takes temperatures and monitors environment (CO2/humidity) of rooms and equipment.
Works with the technical team and supervisors to troubleshoot out-of-range conditions and documents the results as part of the laboratory's quality control guidelines.
Performs other responsibilities and projects as assigned.
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Requires moderate skill and knowledge of medical technology terminology and common laboratory procedures. Must be able to operate standard office equipment and specialized laboratory automation systems.
Market context
Clinical Support Tech 2 positions in New York are typically driven by ongoing patient-care needs and the need for reliable lab and administrative support. Competition can be stronger for candidates who are comfortable with medical terminology, common laboratory procedures, and specialized automation systems. Review the AI-summarized requirements and benefits on this platform to save research time, then tailor your application to highlight hands-on lab equipment experience and office-system proficiency.
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