Esperanza Health Center·Philadelphia, Pennsylvania
The Intensive Care Manager (ICM) provides comprehensive case management services to patients with substance use issues, collaborating with medical staff and behavioral health professionals. Responsibilities include managing patient referrals, developing care management plans, and monitoring patient progress.
Esperanza Health Center: Intensive Care Manager (ICM)
Department: Behavioral Health Services
Supervisor: MAT Supervisor
Work Hours: 40 hours per week, Monday–Friday
Location: K&A Clinic — Kensington & Allegheny
Salary Range: $49,000 – $56,000 annually (commensurate with degree, licensure, and experience)
Status: Full-Time, Exempt
• Hold a Master's degree in Social Work, Counseling, Psychology, or a closely related behavioral health field;
• Candidates who are working toward clinical licensure (such as LCSW, LPC, or LMFT) are strongly preferred.
If you already hold an independent clinical license (for example, LCSW, LPC, LMFT, or Psy.D.), we encourage you to apply for our Behavioral Health Consultant position, which is designed for fully licensed clinicians.
Who We Are: Esperanza Health Center is a Christ-centered, multicultural ministry providing holistic, affordable, bilingual
healthcare to the Latino and underserved communities of Philadelphia. Compelled by the love of God in Christ
Jesus, and in cooperation with the Church and others, we offer high-quality primary and behavioral health care
regardless of ability to pay. We are looking for mission-aligned professionals who share our commitment to
serving those most in need.
Job summary: The Intensive Care Manager (ICM) works alongside our medical staff and licensed behavioral health
professionals to provide comprehensive case management services to patients seeking support with substance
use. Services include referral and linkage, individualized care management, and support for adherence to
available treatments, including Medication Assisted Treatment (MAT). The ICM practices within a Substance Use
Prevention and Harm Reduction (SUPHR) framework using culturally sensitive, strength-based, and trauma-
informed approaches.
Be part of a multidisciplinary team that is finding innovative ways to reduce barriers and bring quality behavioral
healthcare to North Philadelphia!
culturally sensitive, strength-based, trauma-informed approach to build and maintain a therapeutic
assessment skills to match patients with the appropriate level of care, including referrals to higher levels
of behavioral health care when indicated.
Provide crisis intervention, crisis management, and safety planning as appropriate.
Document all patient progress and services provided accurately and in a timely manner in the Electronic
Medical Record (EMR).
The Intensive Care Manager position involves regular in-person patient contact in a clinical outpatient setting. The
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions of this position. Esperanza Health Center is committed to an inclusive workplace and complies with all
applicable federal, state, and local disability laws.
are actively enrolled in a qualifying Master's program. Applicants pursuing or planning to pursue licensure
as an LCSW, LPC, or LMFT are strongly preferred. Applicants who are already fully licensed (LCSW,
offer care to all in need
A note on recovery: Esperanza Health Center recognizes that addiction and alcoholism are medical conditions protected from
discrimination under the Americans with Disabilities Act as Amended, Pennsylvania disability laws, and other
applicable laws. We believe that individuals in sustained recovery are often uniquely positioned to provide
meaningful mentorship and support to patients who are still struggling.
Because this position involves direct patient contact, and because the early stages of recovery are associated
with greater vulnerability and uncertainty that could affect an individual's ability to perform the essential functions
of the role, Esperanza does require that any applicant or employee who voluntarily discloses a history of addiction
confirm that they have been in continuous recovery for a minimum of two (2) years.
This requirement applies only upon voluntary self-disclosure and is not used as a basis for disqualification outside
of the context described above.
Market context
Behavioral health employers in Pennsylvania often seek candidates with direct patient care experience, and roles can be more competitive when applicants also bring phlebotomy certification or experience in crisis, detox, or acute psychiatric settings. This posting requires a high school diploma or GED plus at least one year of patient care experience, and the listed requirements and benefits are AI-summarized from the original job description to save you research time. If you’re considering applying, review whether your experience matches the setting and be ready to highlight any behavioral-health or phlebotomy background.