Certified Medical Assistant

Description Salud Para La Gente (Salud) provides high quality, comprehensive and cost-effective healthcare to underserved low-income communities in the Monterey Bay area, including Santa Cruz County and North Monterey County. We began in Watsonville in 1978 as a storefront “free clinic,” and with the ever growing need for health services in 1992 became a federally qualified community health center (FQHC). Today we are a primary health care network with 11 clinic sites, over 400 employees, and continue to provide high quality services to patients of all ages.

Salud offers a competitive salary and benefits package and a collaborative culture that values excellence, achievement, innovation and compassion.

Responsibilities

include, but are not limited to, the following: Serve as member of care team and customer service representative to bridge communication between the health center, provider, and the patient. Maintain and protect patient confidentiality and privacy. Adhere to state and federal privacy laws. Ensure patient visits are effective and efficient through Chart Prep: review upcoming appointments to determine if labs, diagnostic tests, referrals and consult reports were completed and obtain results as necessary; review for health maintenance reminders due and that medication contracts are current. Prepare exam room for visit. Ensure room is stocked with necessary supplies, instruments and equipment appropriate for the visit; Clean room and sanitize equipment between patients. Room patient: Obtain vitals (BMI, blood pressure, pupil assessment, etc.), reason for visit and health history appropriate to the visit type. Complete pre-visit questionnaires or forms. Document in patient chart. Perform in-house tests, assessments and evaluations appropriate to the visit type. Document test results in chart and notify provider of values outside of range. Perform in-house imaging or scanning under physician supervision (retinal photography, EKG, NST, etc.). Adhere to in-house lab procedures for CLIA-waived instruments. Under clinician order/supervision, prepare and assist/perform in-house treatments and procedures (ear lavage, I&D, etc.) Process lab orders for specimens and medical devices appropriate to visit; prepare for pick-up. Under clinician order, prepare and administer medications, pharmaceuticals and immunizations according to manufacturers’ instructions. Confirm with ordering provider. Provide patient with information about medication/pharmaceutical/immunization. Document in patient chart and complete other documentation/reporting requirements (e.g. PM160, CAIR, etc.). Adhere to storage and transport requirements. Prepare radiology orders for outside imaging (x-rays, CT, Mammogram, etc.). If needed, assist patient with scheduling appointment. Discharge patient: provide discharge instructions to patient and clarify patient questions. Provide patient with visit summary and schedule follow-up appointment. Coordinate the completion and processing of paperwork in a timely manner including but not limited to: disability forms, durable medical equipment authorizations, medication and treatment authorizations, school forms, DMV forms, MMR, etc. Conduct patient recall: Follow-up with patients who no-show or cancel important appointments and schedule them back; Schedule post-hospital discharge follow-up appointments; Notify patients due for important tests and visits and schedule appointments. Document communication in patient chart. Call in medication refills to pharmacy ordered by provider. With provider approval and instruction, notify patient of normal test results. Encourage patients to enroll in Mi Salud patient portal. Link patient to additional services and supports including but not limited to Community Health Services, group education programs, health coaching and information on community resources. Utilize a multidisciplinary approach to resolving problems that affect patient’s receipt of timely information and services. Anticipate patient needs, deliver services, and respond to patients in a timely, accurate, courteous, respectful and friendly manner to advocate for care that best serves the patient. Consistently adhere to and/or exceed Salud’s communication guidelines and expectations with co-workers and patients. Perform other duties as assigned.