Mental Health Association - Western MA·East Longmeadow, Massachusetts
Provide person-centered support and personal care to individuals with brain injuries and cognitive challenges in residential settings. Facilitate community integration, manage health needs including medication administration, and maintain accurate documentation of progress.
As a Residential Support Specialist, you will provide a supportive and safe environment in community residential settings within MHA’s ICL (Integrated Community Living) department. This role involves traveling to different program locations based on staffing needs, offering flexibility and consistent support across the department. You will help foster growth, independence, and community engagement for individuals who have experienced a brain injury resulting in physical limitations, mental health, and/or cognitive challenges. Pay Range: $19 - $21 an hour Open Shift: Thursday through Saturday 11pm-9am (30hrs) Key Responsibilities Provide respectful, person-centered support to participants in daily living activities, personal care, and skill development. Promote community integration by facilitating access to transportation, social activities, and external resources. Support participants' health needs, including medication administration (per MAP standards), appointment scheduling, and monitoring overall wellbeing. Assist with financial skills and money management, maintaining accurate documentation of all expenditures. Respond to emergencies and crisis situations appropriately, following agency protocols and communicating with supervisors. Advocate for participants and help them build self-advocacy skills; serve as a liaison with families, providers, and community supports. Contribute to the development and implementation of Individual Service Plans (ISPs), documenting progress and participation. Maintain accurate and timely documentation, including daily logs, incident reports, and health records. Promote a safe environment by following all safety procedures, assisting with emergency drills, and identifying potential hazards. Collaborate effectively with team members, attend training, maintain certifications (MAP, CPR, First Aid), and actively participate in meetings and supervision. About Integration & Community Living (ICL) The Integration & Community Living (ICL) program supports individuals with developmental disabilities and brain injuries in living independently and meaningfully in the community. In partnership with the Department of Developmental Services (DDS), ICL provides person-centered residential and outreach services across Western Massachusetts. With over 60 years of experience, MHA helps individuals transition from institutional settings into homes where they can grow, make choices, and fully participate in community life. Services range from supported and shared living to emergency respite and privately funded care, all designed to promote independence, dignity, and connection. Equal Opportunity Statement The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Valid driver’s license and an acceptable driving record. Strong communication, organizational, and computer skills. Adaptability to participants' changing needs. Providing personal care, including assistance with bathing, dressing, grooming, toileting, and mobility. Ability to pass and maintain certifications in medication administration (MAP), CPR, and First Aid. Must be at least 18 years old. High school diploma or GED required; college degree in human services or a related field preferred. Minimum of six months of relevant experience; experience with individuals with brain injuries, mental health challenges, or developmental disabilities is preferred. Health Care Plan (Medical, Dental & Vision) Retirement Plan (403B, IRA) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Pay Range: $19 - $21 an hour
Requires a high school diploma or GED and at least six months of relevant experience in human services. Must possess a valid driver's license, reliable vehicle, and the ability to maintain MAP, CPR, and First Aid certifications.
Market context
In Massachusetts, 3rd shift direct care roles are commonly tied to ongoing staffing needs in residential and community care settings, especially when overnight coverage and hands-on support are required. This role is competitive because it asks for a valid driver’s license, reliable vehicle, and the ability to provide physical personal care, with preferred experience and a willingness to earn MAP, CPR, and first aid certifications. Before applying, confirm you can meet the shift, transportation, and certification expectations; the requirements and benefits here are AI-summarized from the original job description to save you research time.
3rd Shift Direct Care
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