Case Manager (QMHA)

About the Role

The Case Manager works as a member of an interdisciplinary team to build working relationships, solve problems and support individuals seeking and receiving services. Responsibilities will primarily consist of guiding, assisting and supporting individuals who have psychiatric, substance abuse, medical, social and legal issues to improve their daily living skills, and assist them in their recovery process.

The Case Manager work closely with KBBH therapists, psychiatric providers, community partners, and the client’s medical providers. This position involves participation and implementation of program goals and objectives to promote a strengths-based, wellness-informed client centered approach to assisting individuals in achieving consumer-driven and medical goals.

Key Responsibilities: Essential Duties and Responsibilities include but are not limited to the following:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

• Clinical team collaboration
• Serve as an active member of the treatment team through effective communication with clinicians, social service agencies, and monitoring bodies.
• Communicate relevant clinical and service-related information to support coordinated care.

• Case management services
• Assisting individuals with applying for and/or maintaining insurance benefits.
• Coordinating and/or facilitating access to medical care.
• Assisting with applying for and/or maintaining Social Security benefits.
• Supporting individuals in finding and/or maintaining stable housing.
• Coordinating transportation for appointments and daily needs.
• Assisting with shopping for food, household, and personal items.
• Locating and arranging for a representative payee when an individual is unable to manage their own funds.
• Coordinating employment and/or educational opportunities.
• Arranging and maintaining foster care services when required.
• Arranging personal care attendant services to support individuals in the home and/or community.

• Skills training and support services
• Medication management, including observing medication box setup, assisting with pharmacy communications, and providing transportation to pharmacies.
• Training in personal and environmental hygiene.
• Instruction in nutrition, cooking, shopping, and budgeting.
• Supporting development of communication skills, interpersonal effectiveness, coping strategies, and symptom management.
• Assisting with community navigation, socialization, and employment or educational skills.

• Recovery‑oriented practice
• Promote recovery principles, dignity, hope, and overall well-being.
• Foster community integration and encourage the use of natural supports.
• Provide education and support to families and other natural supports to promote wellness and recovery.

• Client advocacy and crisis response
• Advocate for clients with agencies, service providers, and other stakeholders to support goal attainment and protection of client rights.
• Use de-escalation, redirection, empathic listening, effective communication, and sound judgment when responding to individuals experiencing symptoms such as psychosis, mania, anger, or depression.
• Apply appropriate safety measures when responding to high-risk situations.

• Transportation support
• Provide or arrange transportation for clients to and from appointments, as needed.

• Documentation and administrative responsibilities
• Complete all internal and external documentation accurately, professionally, and within required timelines.
• Ensure that all services provided are listed on the client’s current treatment plan prior to service delivery.
• Monitor treatment plan expiration dates and coordinate with the therapist of record to update or renew plans as needed.
• Complete required documentation within specified timelines.
• Maintain accurate and timely time and attendance records.
• Effectively manage time and scheduling in the context of competing priorities and unplanned tasks.

• Maintain safe, ethical, and compliant practices
• Comply with HIPAA, Oregon Administrative Rules, and confidentiality laws
• Complete documentation within 48 hours or within month end timelines
• Engage in growth opportunities, meetings, and trainings

• Success in This Role Looks Like
• Clients experience empathy, clarity, and consistent follow through
• Referrals and documentation are completed accurately and on time
• You communicate effectively with multiple providers and systems
• Barriers to care are identified and reduced
• You serve as a calm, steady presence in crisis situations
• Your work strengthens KBBH’s commitment to people first, wellness centered care

• Required Skills & Abilities
• Strong communication and relationship building skills
• Ability to remain calm and grounded in crisis situations
• Strong documentation and organization skills
• Ability to provide skills training and supportive interventions
• Cultural sensitivity and commitment to inclusive service delivery
• Ability to work collaboratively within interdisciplinary teams

Education & Experience

• Must meet Oregon State (OARS) and MHACBO.org requirements for
• QMHA certification, by having one of the following:
• Bachelor’s degree in a behavioral science field
• A combination of at least three years relevant work, education, training, or experience

• Licenses & Certifications
• Valid Oregon driver’s license
• Insurable driving record
• Must meet MHACBO QMHA certification requirements and maintain certification for the duration of employment

If you want to make a meaningful difference in moments that matter most, we’d love to meet you. Join us in bringing compassion, clarity, and steady support to individuals navigating crisis.

Apply today! and take the next step toward meaningful work at KBBH.

Other Considerations

Klamath Basin Behavioral Health celebrates diversity and is committed to creating inclusive and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, veteran status, or any other basis protected by law. Employment decisions are based on qualifications, merit, and agency need.