Behavioral Health Technician / Recovery Support Specialist

• Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve.
• A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.
• Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges.
• We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.
• Behavioral Health Technician / Recovery Support Specialist Substance Use Disorder (SUD) Treatment Location: Agawam, MA (New Facility – Startup Phase) Schedule: Full-Time and Part-Time Opportunities Available Shifts Available: 1st Shift: 7:00 AM – 3:00 PM 2nd Shift: 3:00 PM – 11:00 PM 3rd Shift: 11:00 PM – 7:00 AM Compensation: $20 per hour About Pyramid Healthcare Pyramid Healthcare is a nationally recognized provider of behavioral health services, offering compassionate, evidence-based care to individuals with substance use and co-occurring disorders.
• We are excited to open our newest treatment center in Agawam, MA, focused on Substance Use Disorder (SUD) treatment for adults.
• This is a unique opportunity to join a growing team during the startup phase of a new facility and make a meaningful impact in the lives of clients and their families.

Position Summary

We are seeking reliable, compassionate, and motivated Behavioral Health Technicians (BHTs) / Recovery Support Specialists to join our team. In this role, you will provide direct support and supervision to clients throughout their treatment experience while helping maintain a safe, structured, and therapeutic environment. Team members are responsible for supporting daily operations, monitoring client safety, and assisting with programming and recovery-focused activities across all shifts. Key Responsibilities Support new client admissions, including orientation and paperwork as needed Conduct routine safety checks and monitor client behavior Document observations, incidents, and interactions accurately in shift logs Respond appropriately to emergencies or crisis situations in collaboration with clinical staff Maintain a calm, structured, and therapeutic environment Assist with groups, activities, transportation, or medication line supervision as directed Ensure adherence to facility schedules, policies, and treatment protocols Communicate effectively with multidisciplinary treatment team members Perform additional duties as assigned

Qualifications

High school diploma or GED preferred Experience in behavioral health, substance use treatment, healthcare, or a related field preferred Must be at least 18 years old Strong communication and interpersonal skills Ability to remain calm and professional in a fast-paced environment Passion for helping individuals in recovery Why Join Pyramid Healthcare? Opportunity to be part of a brand-new treatment program Supportive team environment Meaningful work that changes lives Growth and advancement opportunities within a nationally recognized organization Full-time and part-time scheduling flexibility Pyramid Healthcare is an equal opportunity employer committed to creating an inclusive workplace for all employees and clients. Pyramid CORE Values: We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission. Total Rewards for Full-Time Positions: Medical, Dental, and Vision Insurance Flexible Spending Accounts Life Insurance Paid Time Off 401(k) with Company Match Tuition Reimbursement Employee Recognition Programs Referral Bonus opportunities And More! Want to know more? To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers. Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.