San Francisco Community Health Center·San Francisco, California
The role focuses on the Enhanced Care Management program, involving field-based assessments, care plan development, and supportive counseling for vulnerable populations. The Case Manager coordinates services with internal medical teams and facilitates enrollment in governmental and NGO support services.
Case Manager, Wellness Clinic
San Francisco Community Health Center is a Federally Qualified Health Center (FQHC) that provides culturally competent high quality medical care, mental health services, education, and outreach. We are a safety-net for vulnerable populations including unsheltered community, people who use substances, immigrants, and those with mental health needs. We are an anchor-organization for San Francisco’s Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe that everyone deserves access to the highest quality care and are treated with dignity and respect!
You focus and center your work around giving a high level of service.
You are empathetic responding to any situation with compassion and curiosity.
You are driven by your own internal integrity as well as that of the agency.
You have a justice and equity mind-set.
You feel that everyone deserves dignity and respect.
You consistently pay attention to details.
You collaborate well in a diverse and cross-functional workplace.
You are a team player with strong communication skills
This position of Case Manager II for the Wellness Clinic is primarily focused on Enhanced Care Management program (ECM).
The ECM case management position includes engaging with prospects to the program and describing the benefits to participants.
These individuals are identified and referred by their Primary Care Provider (PCP).
The fundamental tasks to perform are, but not limited to, the following: conducting field-based assessment of clients’ needs, developing care plans directed primarily by the client and supported by the team of internal PCPs, RNs, and CHWs.
Every member of the team works to ensure the care and wellbeing of the clients.
ECM Case Manager is also responsible for supportive counseling, crisis intervention, benefits advocacy, and coordination of services with the Program Manager of Complex Care.
ECM CM would support the clients’ needs by informing, guiding and facilitating the enrollment to governmental services provided by the Human Services Agency, SSI and the city and county of San Francisco, as well as other NGO’s supporting the basic needs of the targeted population.
Bicultural, bilingual in Spanish (or other SF threshhold language)
Experience working in a Federally Qualified Health Center (FQHC) or other type of community health center.
Self-starter and self-motivated.
PC computer skills preferred, especially with MS Office products
Experience in providing social services or refugee assistance
Knowledge of EPIC, Excel, Zoom and being able to learn other computer programs related to administrative work.
San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Requires a BA in health sciences, social work, or equivalent experience, along with at least one year of experience in counseling or outreach for disenfranchised communities. Candidates must have knowledge of San Francisco resources, harm reduction philosophy, and be able to perform field work in the Tenderloin and SOMA districts.
Market context
In California, healthcare operations roles often draw steady demand because clinics and medical groups need staff who can manage scheduling, records, and front-office workflows. These positions are competitive when employers want 3+ years of healthcare office experience, Microsoft Office proficiency, and EHR familiarity such as eCW, with a bachelor’s degree or medical assistant certificate preferred. Before applying, compare your EHR and office software experience against the posting; this platform’s AI-summarized requirements and benefits help you review the original job description faster.
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