Case Manager, Wellness Clinic

Essential Duties

• Conduct intake, provide assessment to new clients, provide care plans and supportive meetings to complete the goals and tasks on the care plan.
• Provide case management and advocacy services for clients
• Maintain clear and direct communication with the primary PCP and RN to better serve the client’s needs
• Provide supportive counseling and develop service goals with clients
• Provide information and referrals to external services and monitor referral completion
• Complete necessary documentation, ECM assessments, ECM progress notes and ECM care plans in a timely manner, preferably the same day
• Participate in case conferences, morning huddles, monthly staff meetings, and in-service training
• Participate and comply with agency quality assurance, peer review, and clinical consultation
• Navigate and outreach clients as needed
• Perform other duties as needed

Qualifications

• BA in a health sciences or social work-related field or AAA/CMH/CHW OR comparable work experience
• Must be able to sit, stand, and walk for extended periods of time around the Tenderloin area, SOMA districts and other San Francisco neighborhoods. This position will have Case Manager in the field more than 50% of the time.
• At least one year of experience providing counseling, advocacy, education and service coordination and/or outreach work to disenfranchised communities
• Knowledge and expertise of how to navigate resources in San Francisco to support the target population related vulnerable populations.
• Knowledge of HIV/AIDS, STIs, substance use, mental health, social service and probation system
• Knowledge of harm reduction philosophy, client centered counseling, and motivational interviewing techniques and trauma informed care.
• Experience working with diverse sexual/gender orientations, the homeless, limited English speakers, and/or multiple-diagnosed individuals
• Demonstrated excellence in attendance and reliability, interpersonal, organizational, verbal, and written communication skills, proficiency in English
• Familiarity and experience with Microsoft Word and Outlook programs
• Detail-oriented with strong follow-through skills, including attention to and respect for detail
• Must be adaptive, flexible and a team player
• Up-to-date with vaccinations, especially the latest COVID-19 and flu vaccines and able to show proof of vaccination.

Preferred

• Bicultural, bilingual in Spanish (or other SF threshhold language)
• Experience working in a Federally Qualified Health Center (FQHC) or other type of community health center.
• Self-starter and self-motivated.
• PC computer skills preferred, especially with MS Office products
• Experience in providing social services or refugee assistance
• Knowledge of EPIC, Excel, Zoom and being able to learn other computer programs related to administrative work.

Benefits

• Competitive compensation
• Comprehensive health, vision, and dental insurance
• Company sponsored life, and long-term disability insurance
• Generous paid time off including paid holidays
• Company-sponsored retirement plan
• Opportunities for professional growth and development

EEO Statement

San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.