The Case Manager serves as a bridge between clinical services and community resources for veterans and their families. They facilitate referrals for housing, healthcare, and legal needs while maintaining a network of trusted community partners.
Requirements summary
A bachelor's degree in Social Work, Psychology, or a related field is required, with a master's degree preferred. Candidates need at least one year of case management experience and must obtain a Behavioral Health Case Management II certification within six months.
The Case Manager is part of a multidisciplinary clinical team who serves as the bridge between clinical services and essential community resources.
The Case Manager facilitates direct referrals for housing, employment, healthcare, legal, educational, peer-support and all other essential community-based needs for clinic clients.
The Case Manager manages referral partnerships by continuous engagement post-referral, ensuring the provision of quality care.
The Case Manager assists the clinical team in understanding resources and needs within the clinic community.
The Case Manager is estimated to support ~250 clients a year (based on expected utilization levels).
Essential functions and responsibilities
Provides comprehensive case management to veterans, active-duty, guardsmen, and their families seeking mental health services
Develops network of trusted contacts within organizations in which to refer and coordinate care.
Creates and maintains an organized, evolving resource list covering all major areas of need, accessible to the team via Red Rock SharePoint
Establishes and maintains warm, supportive, professional relationships with clients
Provides appropriate referrals as necessary and assists clients in navigating systems of care
Consults with service providers and community partners on resource-related issues
Ensures confidentiality and controls access to sensitive information
Thoroughly and efficiently completes documentation within required timeline of 48 hours of intervention/communication
Collaborates with clinical team and participates in multidisciplinary team meetings
Follows care follow-up procedures to ensure clients receive services to which they are referred and identify/address any follow up needs Conducts intake assessments as needed
Provides crisis management support to clients and the team as needed
Provides services in-person and via telehealth platform, as required
Performs other duties as required
Qualifications
Benefits
Dental Insurance
Life Insurance
Paid Holidays
Health Insurance
Vision Insurance
Long-Term Disability Insurance
Floating Holiday
Annual Pay Increases
Retirement Plan
Employee Assistance Plan
Annual Bonuses
Paid Time-Off
Volunteer Leave
Student Loan Repayment
Education Leave
Rest And Relaxation Days
Bachelor's degree in Social Work, Sociology, Psychology or related field is required; master’s degree is preferred
At least one year of experience providing case management services; experience working with a military or veteran population is preferred
Knowledge of military connected and veterans service organizations and resources
Ability to think analytically and evaluate the impact of case management recommendations
Excellent written and oral communication skills
Highly organized, detail oriented, and reliable
Works effectively in and contributes to a healthy team environment
Proficient in use of technology to perform duties
Displays appropriate understanding of and adherence to policies and procedures and organizational hierarchy
Ability to set priorities and evaluate and create solutions to work related challenges
Complete Behavioral Health Case Management II certification within 6 months of hire
Must have a valid driver’s licenses and reliable transportation
Physical requirements
Must have the ability to stand or sit for long periods of time
Must have the ability to lift, push, or pull a minimum of 25 pounds
Ability to travel approximately 10% of the time
Ability to use telephone, PC, fax machine, copy machine, and printer
How we take care of you!
We pay a generous portion of your Health Insurance
Low-cost Dental and Vision Insurance
Retirement Plan with employer contributions equal to 5% of annual salary
Student Loan Repayment options
No cost Employee Assistance Plan
3 Weeks Paid Time-Off (increases annually between years 2-10)
9 Paid Holidays
1 Floating Holiday to use at your discretion.
4 Rest and Relaxation days
3 days of Education Leave
4 hours of Volunteer Leave
Eligible for Pay Increases and Bonuses annually
Employer Paid Long-Term Disability and Life Insurance
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Red Rock Behavioral Health Services does not discriminate based on race, color, national origin, religion, gender, gender identity, age, marital/familial status, sexual orientation, or disability.
