Neighborhood Health Association·Sylvania, Ohio
The Patient Navigator coordinates care, manages referrals, and connects patients with community resources to improve health outcomes. They provide patient education and advocate for individuals to resolve barriers to treatment and navigate the healthcare system.
Position Overview Neighborhood Health Association is seeking a compassionate, organized, and patient-focused Patient Navigator to join our healthcare team.
The Patient Navigator serves as a vital resource for patients by coordinating care, promoting health literacy, addressing barriers to treatment, and connecting individuals with community resources.
This role works closely with providers, care teams, patients, and families to ensure a seamless healthcare experience while supporting improved health outcomes and patient satisfaction.
Essential Responsibilities Care Coordination Coordinate patient appointments, referrals, follow-up visits, and care transitions to ensure continuity of care.
Prepare Patient-Centered Medical Home (PCMH) care teams and patients for scheduled visits through electronic health record (EHR) reviews and pre-visit outreach.
Collaborate with providers and interdisciplinary teams to support comprehensive patient care plans.
Track patient progress and facilitate communication among healthcare providers and support services.
Patient Education & Advocacy Educate patients and families regarding diagnoses, treatment plans, preventive care, and insurance coverage.
Promote health literacy by translating complex medical information into clear, understandable guidance.
Provide individualized education and self-management support based on language, literacy level, cultural considerations, learning preferences, and readiness for change.
Advocate for patients and assist them in navigating healthcare systems and available resources.
Care Planning & Population Health Develop collaborative care plans based on provider recommendations, evidence-based guidelines, and patient goals.
Support patients with chronic conditions and recent care transitions to improve adherence to treatment plans.
Monitor patient-level and program-specific quality measures and implement interventions to improve outcomes.
Manage population health initiatives through registries, referrals, and patient outreach activities.
Barrier Resolution & Community Resources Identify and address barriers to care, including transportation, financial concerns, housing instability, language barriers, and other social determinants of health.
Connect patients and families with appropriate community-based services and support programs.
Serve as a resource for community referrals and supportive services.
Documentation & Compliance Document patient interactions, navigation services, and care coordination activities accurately within the EHR.
Maintain confidentiality and compliance with HIPAA regulations and organizational policies.
Manage assigned patient cases to completion through timely review of system tasks, communications, and follow-up activities.
Provide coverage for assigned patient outreach and navigation activities during team member absences.
Professional Responsibilities Maintain compliance with departmental policies, accreditation standards, Trauma-Informed Care principles, Patient Safety initiatives, and Patient Rights standards.
Participate in ongoing training and professional development activities.
Perform other duties as assigned.
Neighborhood Health Association (NHA) is Northwest Ohio’s largest community health center system. Since 1969, we’ve grown to 13+ clinics offering medical, dental, pediatric, women’s, senior, and homeless care—plus a full-service pharmacy and lab. We focus on prevention and helping people take charge of their health Our Mission: Through our exceptional health care services, we empower and educate, aggressively working to eliminate health care inequities, while supporting personal responsibility for one’s own health regardless of the ability to pay. Join Our Team: We are a drug free workplace, and an Equal Opportunity Employer
A bachelor's degree in Social Work, Public Health, or a related field is preferred, along with experience in care coordination or patient advocacy. Candidates must possess a valid Ohio driver's license, reliable transportation, and proficiency in EHR systems.
Market context
In Ohio, dental roles are typically competitive because practices look for licensed clinicians who can combine strong patient communication with a professional, team-oriented presence. Candidates with the required degree, state licensure, and eligibility for DEA/BNDD credentials may stand out, especially when they can show readiness to work in a busy clinical setting. Review the AI-summarized requirements and benefits here to save time, then confirm licensure and credentialing details before applying.
Pharmacist- Part Time
Medical Record Clerk
General Dentist
