Medical Record Clerk
Neighborhood Health Association·Toledo, Ohio
Neighborhood Health Association·Toledo, Ohio
The Medical Record Clerk manages patient records, referrals, and information requests to support healthcare providers. They ensure the accuracy and security of electronic and written medical records while assisting with audit reports and data collection.
The Medical Records Clerk performs clerical and administrative functions to assist and support providers, medical staff and medical support staff in the provision of medical care which includes patient referrals, and maintaining patient records in an accurate, organized and readily retrievable manner. Assists the Medical Records Manager in ensuring all written and electronic medical records within the department/system are maintained and secure, and that information contained in the record is complete and accurate. The Medical Records Coordinator will also assist the Medical Records Manager in data collection and the generation and/or submission of audit reports and other reports, as assigned.
Supports patient care delivery by assisting health care providers with clerical and administrative duties: Checks, records/documents phone messages appropriately on phone logs and in the EHR, as appropriate. Returns phone calls as required and/or as directed by medical providers. Manages the Patient Referral Processes (external and internal) as appropriate and/or assigned. Manages NHA requests for Information/release of Information/Medical Records Requests from other health care providers Verifies and documents (electronic, written or telephone) “Requests for Information,” “Releases of Information,” “Medical Records Requests,” and/or other related documents from hospitals, clinics, physicians, or agencies; gathers information for such requests Scans, faxes, e-mails or mails records to requesting agencies or physicians’ offices, as appropriate Scans, indexes, and tracks all laboratory work, procedures, testing, dictation and medical data from hospitals, clinics, physicians, as appropriate and/or assigned; ensures proper placement in the EHR Assists with and locates information and reports that are not in the medical record Pulls purged charts for audits as needed Performs miscellaneous clerical duties including copying, filing, phoning, emailing, faxing, organizing, etc.; directs information to the appropriate parties Assists with transcription services with the Medical Department; may perform Scribe duties if trained and assigned Assists in the generation of revenue by ensuring accurate and complete documentation of care and treatment in the EHR; completes insurance forms as requested; and responds to insurance and other third-party inquiries
High school diploma or GED required. Medical records technician certification, and/or current certified and/or registered medical assistant with a minimum of one year experience working in an office or clinical setting required. Working knowledge of medical terminology. Must be knowledgeable of medical records practices, HIPPA and utilization management. Ability to maintain patient confidentiality. Possesses the personal maturity and emotional intelligence to be able to manage working under demanding and challenging clinical circumstances. Must be sensitive to cultural, religious, and ethnic diversity. Effective organizational, communication, writing and listening skills.
PTO earned benefit 11 paid holidays Health Insurance Dental Insurance Vision Insurance Life Insurance Matching retirement plan Employee Assistance Program
This is a full-time non-exempt position working 37.5 hours per week Monday – Friday, no weekends or holidays
We are a drug free workplace, and an Equal Opportunity Employer. Neighborhood Health is a second-chance employer, but full transparency is required. Applicants must disclose any background issues, including arrests, time served, probation, DUIs, or related matters—even if advised they may not appear. Failure to disclose will result in withdrawal of the job offer or termination of the hiring process
Through our exceptional health care services, we empower and educate, aggressively working to eliminate health care inequities, while supporting personal responsibility for one’s own health regardless of the ability to pay.
Requires a high school diploma or GED and a medical records technician certification or registered medical assistant certification with at least one year of experience. Candidates must have working knowledge of medical terminology, HIPAA regulations, and strong organizational skills.
Market context
In Ohio, administration roles tied to human and social services often draw steady interest because employers look for candidates who can support daily operations while working with vulnerable populations. These positions are competitive when applicants already have SMD population experience, current First Aid, CPR, and de-escalation certifications, and a valid Ohio driver’s license. On this platform, the job requirements and benefits are AI-summarized from the original posting, helping you review the essentials faster before applying.
