Provide administrative and clinical support for WIC and Clinical Services, including front desk duties and patient coordination. Perform clinical tasks such as blood draws, collecting vitals, and maintaining exam room supplies.
Requirements summary
Requires a high school diploma or GED and either a one-year formal medical office assisting course or one year of related clerical and health experience. Must be able to handle confidential patient information and follow health and safety precautions.
high schoolprofessional certificateHIPAA CompliancePhlebotomyMicrosoft OfficeMedical BillingRecord MaintenanceElectronic Medical RecordsPatient SchedulingCommunity OutreachVital Signs CollectionPatient InterviewingSterilization ProceduresMedical Office Administration
Job description
This job posting expires at 11
59PM on June 30, 2026.
No applications can be submitted after 11:59PM on June 30, 2026.
Job
Title:
Medical
Office
Assistant-
WIC &
Clinical
Services
Department:
Health -
Clinical
Services
External
Hiring
Range: $21.04 - $24.94
Compensation
Grade: 2004 Posted Internally and Externally This Medical Office Assistant position will be split between WIC and Clinical Services. The employee will report to Melinda Robinson in WIC but, will also have a Supervisor within Clinical Services. The job will typically be M-F 8am-5pm with possible after-hours outreach events and work with the mobile team. The job is usually in person with occasional opportunities for remote work from home. Please see the Medical Office Assistant Clinical Services/WIC Job Description for more information and details.
Purpose of the
Position: The purpose of this position is to provide a wide variety of general medical office administrative support and clinical support functions, including coordinating patient-related activities. Minimum
Education,
Training and/or
Experience (required at time of hire): High school diploma or GED, and completion of a one (1) year formal training course in medical office assisting at a community college or technical institute or one (1) year of clerical and health/dental related experience; or an equivalent combination of education and experience. Per NC Local Health Department Accreditation requirements, employees in this role must present their diploma, degree, or transcript to their supervisor/department upon hire.
Essential
Functions of the position: Perform clinic front desk duties, including but not limited to answering telephone calls, obtaining and verifying patient information, scheduling appointments, checking patients in and out, ensuring completion of all necessary documents, coordinating and facilitating billing for services, and providing assistance, support, and referrals to patients. Perform blood draws, collect vitals and anthropometric measurements and document in the electronic medical record system utilizing HIPAA regulations and confidentiality requirements when handling client information and communication. Monitor daily schedule for follow-up tasks. Escort patients to exam rooms, conduct patient interviews, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in chart. Ensure patient information is accurate in all systems and update/create as needed. Keep exam rooms stocked with adequate medical supplies, maintain instruments, prepare sterilization as required; Properly dispose of contaminated supplies. Work with an integrated team to ensure access to good support services. Conduct program outreach within the community to assure all potential and active participants are aware of and have access to program services. Perform other related duties as assigned.
Knowledge,
Skills,
Abilities, and
Other
Abilities: Knowledge of administrative office practices and procedures. Knowledge of HIPAA regulations regarding handling of client charts and client-related communications. Knowledge of common health and safety precautions in working in local health departments. Knowledge of computer systems including Microsoft operating system and applications. Ability to organize, effectively process and maintain records and files in a confidential manner. Ability to work with staff and patients, under supervision, as set up by departmental policies. Ability to use sound judgment and empathy in dealing with patients. Ability to follow oral and written instructions. Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee's unique experiences, opinions, and perspective. It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race, natural hair or hairstyles, ethnicity, creed, color, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital or familial status, pregnancy, veteran status, religious belief or non-belief, age, or disability or any other legally protected class under federal or NC State law. EEO practices and employment decisions regarding recruitment, hiring, assignment, promotion and compensation shall not be based on any of these protected classes. In addition, the County expressly prohibits any form of workplace harassment or discrimination. Employees in positions that are approved for remote work must reside within a 2-hour drive from the position's assigned Buncombe County facility. Select a job and click the blue Apply button to complete your application. Please attach a resume and cover letter if possible. Then, submit your application by the Job Posting End Date to be considered. Our hiring managers begin reviewing applications after the Job Posting End Date and will contact applicants soon after. Thank you for your patience as we give each application the time and attention that it deserves. We are committed to building an inclusive workforce that is representative of our diverse community. If you have equivalent experience and/or education we encourage you to apply.
