CNA/Medical Assistant- MAHEC's OB/GYN Clinic, Biltmore Campus

Role summary

• Medical Assistants work collaboratively as an active member of the interdisciplinary team to provide patient centered care across the continuum. They also provide an excellent patient experience, high quality outcomes, and improved productivity for the team. This position supports MAHEC's OB/GYN Ultrasound team on MAHEC's main campus.
• Specific
• RESPONSIBILITIES: Participate in daily huddles with patient care team(s) Prepare patient charts for providers Review patient registries and identify preventative care due for patient Assist in preventive care outreach initiatives Obtain vitals Assist in obtaining medical records Perform screening procedures as indicated Prepare patients for exams and assist providers during exams Prepare sterile fields Perform phlebotomy and process specimens Prepare and administer medications and vaccines, including intramuscular and intradermal injections as directed by provider Serve as a preceptor for new staff Provide occasional coverage support for other MAHEC ambulatory offices Assist in administrative duties as needed, including handling calls Participates in process improvement of new and existing workflows Actively embraces and supports divisional and organizational quality initiatives Supports pop-up vaccine and testing community events This role description is a general description of the essential job functions. It is not intended to describe all the duties the Medical Assistant may perform.
• KEY
• COMPETENCIES: Communication Skills Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families. Decision Making Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time. HealthCare Knowledge Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC’s organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate. Interpersonal Skills Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others. Organizational Values Adherence to MAHEC’s founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need. Problem Solving Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change. SPECIFIED SKILLS COMPUTER Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required. Knowledge and experience documenting patient care in an electronic health record. FOREIGN LANGUAGE Spanish speaking skills preferred. SKILLS Phlebotomy experience for patients of all ages.