Outpatient LPN/RN Clinical Care Specialist

Benefits

401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Paid time off Vision insurance Outpatient LPN/RN Clinical Care Specialist

📍 Mooresville, NC | 🕒 Full-Time | 💲 $28-$40/hr + Performance Bonus

Ascend Health and Wellness is a fast-growing outpatient medical practice specializing in hormone optimization (BHRT), weight loss medicine, peptide therapy, and preventative care. Our model blends personalized medicine with efficient systems and a high-touch patient experience. We have been dedicated to providing top-tier healthcare services for over 4 years. Our commitment to patient-centered care and innovative wellness solutions has earned us the trust and loyalty of our community.

This is not a traditional LPN or RN role. We are hiring a high-performing Clinical Care Specialist to operate as an extension of the provider—managing patient care, communication, and coordination in a fast-paced, protocol-driven environment with nuanced cases. You will play a direct role in patient outcomes, retention, and overall experience.

• What You’ll Do
• Manage high-volume patient communication (phone + portal) with efficiency and professionalism
• Triage concerns, determine what requires escalation vs. independent handling, and act decisively within scope
• Review charts, labs, and patient history to support clinical decision-making and provider workflow
• Coordinate refills, lab orders, and treatment follow-ups under provider guidance
• Educate patients on treatment plans, injections, and lifestyle modifications
• Monitor patient progress and proactively identify risks to outcomes or retention
• Maintain precise, timely documentation

This role is NOT a fit if you

• Prefer step-by-step direction over independent decision-making
• Are uncomfortable making clinical judgment calls within established protocols
• Struggle with high communication volume or fast-paced environments
• Prefer highly structured or slower-paced roles

Compensation & Benefits

$28-$40/hour based on experience and clinical capability + up to 5% quarterly performance bonus based on measurable KPIs including patient satisfaction and retention, response timeliness to patient inquiries, clinical documentation and task completion. Health/Dental/Vision STD/LTD/Life Insurance 401(k): 6% employer match (2-year vesting) PTO: 10–20 days based on tenure + six paid holidays Schedule

Monday–Friday, in person, approximately 8

30am–5:00pm. Limited scheduling flexibility may be available based on performance and role ownership.

Requirements

• Active North Carolina LPN or RN license
• Experience with injections and patient education
• Experience managing patient communication via EMR/portal systems
• Strong critical thinking and ability to follow clinical protocols
• Ability to operate independently with minimal oversight
• High attention to detail and accountability
• Preferred
• 2+ years outpatient medical care in primary care, urology, OBGYN, endocrine, or concierge medicine experience.
• Comfortable managing patient communication independently
• Demonstrated clinical judgment (not just task execution)

Why This Role Stands Out

Direct impact on patient outcomes—not just task completion High level of trust, autonomy, and responsibility Opportunity to grow with a rapidly scaling practice

If you’re someone who thrives in a fast-paced environment, takes ownership of your work, and wants to play a meaningful role in a growing healthcare practice, we encourage you to apply.