Lexington Medical Center
Location
Lexington County, South Carolina
Provides emotional and physical support to mothers and families during the childbirth and postpartum periods. Responsibilities include assisting with newborn care, pain management, and coordinating with the nursing staff to ensure patient safety and comfort.
Requires a high school diploma or equivalent and the completion of a Certified Doula Training workshop. No prior professional experience is required, but candidates must demonstrate competence in providing care across various patient age groups.
Job Summary The labor doula provides emotional support and physical comfort measures during the childbirth process. The postpartum doula provides emotional and educational care to mothers and families during the postpartum period.
Exhibits telephone courtesy by: Answering promptly with proper name and department. Speaking with a pleasant tone while focusing attention to caller. Transferring calls correctly and promptly. Attending to calls on hold in a timely manner. Maintains confidentiality by: Discouraging gossip. Using discretion when discussing patient, work or LMC related information with others. Utilizes the service recovery process to resolve complaints (GIFT). Will contribute to the effectiveness of the patient care team through the timely completion of assignments. Demonstrates ability to utilize time effectively. Provides ongoing reports of patient progress and status in completion of work assignment to Associate Care Manager/Registered Nurse. Demonstrates initiative in completing unassigned tasks which would be beneficial to units. Contributes to recruitment and retention of Doulas. Conservatively utilizes and appropriately accounts for supplies and equipment. Participates in maintaining a safe and clean environment. Demonstrates knowledge of use and care of equipment. Displays appropriate skills in the use and maintenance of assigned equipment. Recognizes and reports malfunctioning or unsafe equipment to appropriate persons. Follows through with appropriate disposition of used equipment. Will communicate effectively with health care team members and patients, families and visitors. Reports pertinent data to the Associate Care Manager/Registered Nurse. Communicates effectively with hospital personnel. Reports observations relevant to patient needs to Associate Care Manager /Registered Nurse. Utilizes channels of communication according to hospital policy and directs question and problems to the appropriate persons at the appropriate time. Share information regarding supplies, equipment and unit problems or accomplishments. Communicates effectively with other health care team members by being able to use system supports for conveying information, i.e. computer, tube system, etc. Participates in care conferences with other health care team members. Communicates with peers to share knowledge and skills. Completes birth record in a timely manner. Participates and contributes to the departmental and organizational PI process. Participates in Performance Improvement activities. Identifies ineffective routines, interventions, systems, etc. which do not contribute to desired or identifiable outcomes and takes action to change these practices. Participates in interdisciplinary monitoring and evaluation of patient needs. Contributes to the development and revision of standards as needs are identified. Identifies and utilizes information from monitors and research to effect changes in practice. Facilitates change in a positive manner. Contributes and participates in the evaluation of new systems.
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