Daytime Residential Navigator - Crisis Stabilization and Resource Center

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

Summary description of work

Residential Navigators provide direct support and supervision to individuals admitted to the Crisis Stabilization and Resource Center. They work collaboratively with clinical staff to implement stabilization plans, support emotional regulation, and assist clients in achieving short-term stabilization goals.

The Residential Navigator ensures a safe, structured, and supportive environment for clients during their stay. This role focuses on ongoing engagement, skill-building, and reinforcement of coping strategies to reduce immediate crisis symptoms and promote stabilization.

Residential Navigators assist clients in identifying triggers, practicing coping skills, and connecting to internal and external supports. They play a key role in monitoring client progress, supporting daily routines, and reinforcing treatment goals to help clients transition successfully to the next level of care or back into the community.

Compensation

• between $19.74 and $23.54 per hour (wage is determined by total years of relevant experience)
• Work
• Schedule: 40 hours per week, Sun., Mon., Thurs., Fri., and Sat. from 7:30am to 3:30pm

Click to see benefits and company perks [https://www.heartlandfamilyservice.org/careers/]

Minimum Qualifications

• Two years direct care experience in human service field; two years of training in human service field OR a Bachelor’s degree or higher In psychology, sociology or related human service field which is preferred.

• Essential Duties and Responsibilities