On-call Counselor- El Dorado Center
ENCOMPASS COMMUNITY SERVICES·Santa Cruz, California
ENCOMPASS COMMUNITY SERVICES·Santa Cruz, California
Provide support and assistance to clients in planning and attaining goals related to housing, mental health, and chemical dependency. Ensure the safety and well-being of residents while managing facility operations and crisis interventions.
Respond to emails, texts, or phone calls in a timely manner. Be available and responsive to requests for on-call coverage as needed. Ensure adequate safety for program residents and property during specific shift hours. Responsible for responding to client behavioral and/or medical issues, facility issues, or natural emergencies while on duty. May provide therapeutic crisis management, with available support of Manager or On-Call Manager. May provide therapeutic intervention services based on best practices & selected evidence based practices for clients with mental health or substance use disorders and/or co-occurring disorders. Services may include administrative functions in support of clients, including evaluation, assessments, counseling, and/or assisting in the implementation of appropriate treatment plan interventions and/or the facilitation of individual, group, and crisis counseling sessions. Dispensing medication, incident reporting, shift change reporting, and household duties as required. General safety checks, headcounts. Ability to comply with regulatory requirements. Must communicate effectively and be able to use current technology in the following areas: case notes, incident reports, correspondence with community service providers.
Bilingual English/Spanish desired but not necessary High school diploma or GED, some college preferred Ability to work independently, manage time well Valid driver’s license and clean DMV required Computer literacy, including e-mail, Microsoft Word, and ability to navigate electronic health record documentation requirements. Good oral and written communication skills, as well as interpersonal skills with co-workers and community partners Wages & Benefits: We prioritize the well-being of our team as much as the community we serve. Our comprehensive health benefits reflect this commitment. We offer full-time employees medical and dental insurance plan that ensures peace of mind for themselves and their families. We go beyond traditional care by also offering our employees acupuncture and chiropractic, embracing a holistic approach to health that aligns with our values of care and compassion. Our team’s future matters just as much as the present. That’s why we offer a 403(b) retirement plan, providing a foundation for a secure retirement. We also recognize the need for work-life balance, so Encompass offers a competitive package of 11 vacation days, 12 sick days, and 15 additional paid holidays. These benefits are thoughtfully pro-rated for part-time positions, affirming our commitment to fairness and flexibility. About Us: At Encompass Community Services we provide our community with a wide range of services related to family & social well-being, early childhood education, behavioral health, housing and more. Every day through these services we work to make health, education and housing more equitable for all people in Santa Cruz County. For more than 50 years our work has touched generations by helping people have access to education, rebuild relationships, restore their health and regain dignity. Qualifications
Requires a high school diploma or GED, a valid driver's license, and computer literacy. Candidates should have experience or education working with individuals struggling with mental illness and substance use disorders.
Market context
In California, behavioral-health roles tied to substance use disorder counseling and case management are typically supported by ongoing community and treatment-program demand. These positions are competitive because employers often look for a high school diploma, at least 2 years of SUD counseling or case management experience, and current Registered or Certified Drug and Alcohol Counselor status. Review the AI-summarized requirements and benefits here to quickly compare fit and note that professional development and paid continuing education are listed as benefits.
