Crisis Intervention Specialist - Swing, Full-time
Northwest Human Services, Inc.·Salem, Oregon
Northwest Human Services, Inc.·Salem, Oregon
Provide immediate emotional support, risk assessments, and brief counseling to individuals in distress via the 988 crisis hotline. Connect clients to appropriate mental health resources and create safety plans to ensure client stability.
Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970.
We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers.
As a Community Health Center we value a culture of belonging, diverse perspectives, and life experiences.
Our organization embraces innovation, collaboration, and work-life harmony.
Crisis intervention specialist
Northwest Human Services (NWHS) is seeking compassionate and dedicated individuals to join our Crisis & Information Hotline Team.
This vital role within our 24/7 program offers immediate crisis intervention, resources, and support to individuals in urgent need.
If you’re passionate about mental health, excel in fast-paced environments, and are eager to make a meaningful difference in your community, this position may be a perfect fit for you.
POSITION OVERVIEW: As a Crisis Intervention Specialist, you provide immediate emotional support to people experiencing distress, suicidal thoughts, or looking for mental health resources.
You conduct risk assessments, offer brief counseling over the phone, create safety plans, and connect clients to appropriate services.
This role supports all 988 calls in Marion and Polk counties and serves as after-hours crisis support for various community partners.
Specialists also offer follow-up care and advocacy based on each client’s needs.
Candidates must be eligible to obtain/maintain a QMHA-R level certification. (Certifications - MHACBO).
Bachelor’s degree in social work or behavioral health sciences field, or combination of at least three years relevant work, education, training, or experience. Demonstrated ability to work effectively as a member of an integrated team. Demonstrated ability to use appropriate problem-solving and decision-making skills while working with individuals who may be very escalated or experiencing acute crisis. Understanding of Trauma-Informed Care models. Demonstrated ability to practice self-reflection JOB REQUIREMENTS: Work some holidays and weekends. This is an onsite position. Due to the nature of the position, there are no scheduled lunch breaks. As a 24/7 program, the role requires flexibility in managing breaks and meals during shifts. Employees are expected to remain on-call for client support throughout their shift.
Requires a bachelor's degree in social work or behavioral health, or three years of relevant experience. Candidates must be eligible for QMHA-R certification and be able to work swing shifts, including some holidays and weekends.
Market context
In Oregon, behavioral-health peer support roles often see steady demand in community mental health, recovery, and crisis support settings. These positions are competitive because employers look for lived recovery experience, certification eligibility, and practical requirements like a valid Oregon driver’s license and background clearance. Review the AI-summarized requirements and benefits on this platform to save time, then confirm your certification path and gather documentation before applying.
